Eagle Tented Lodge & Spa Etosha

We booked 2 “Luxury Tent” rooms for consecutive 3 nights, my wife and I lived in one room, while my friend lived in another room. At around 9:30 am on 25 Dec 2015 when my wife got up, she noted that her backpack was missing, while I noted that my suitcase and backpack were searched by someone, my trousers and my little bag which I stored valuable items such as passports, credit cards and cash notes were missing, there were lot of coins on the chair where I placed my trousers, however, I closed all screen windows and locked the door before sleeping in the room. Then I walked outside the room, I observed that there was a hole under one of the screen windows which was probably made by the theft(s). I immediately went to the room of my friend and found that there was a similar hole in his room too. I reported to the hotel. After a while (less than 20 mins), when the General Manager came, he bought the backpack of my wife together with my little bag, saying he found these items hanging on a tree. After checking the backpack and the little bag, I observed that all my cash notes were gone. The General Manager promised to give us the full amount of our loss as compensation on the next working day of a bank. After we left the hotel, the General Manager said he had a limited authority that he could not offer any help. As we were sleeping in rooms which windows and door were closed and locked respectively, being broken into the rooms was definitely the insufficient force of security.