University Plaza Waterfront Hotel

Nothing

Dirty, outdated room, pictures with cracked glass in elevator. "Clean" towels had pubic hair on them, toilet seat was falling off, no shower door which led to slippery floor as water splattered all over, smelled like marijuana in the hallways. Uncomfortable inner spring mattresses.

Close proximity to the venue.

The staff was very unhelpful and did not provide much information in regards to parking, accommodations including room service, in house restaurant, or even with billing or explanation of fees. We booked this location because everything was in house and we could walk across the way to the venue after having dinner at the restaurant. What wasn’t told to us was that a reservation was needed for that restaurant, and reservations are priority over room service and we would have to wait 2 plus hours for room service if we decided to go that route. That left us scrambling for a place to eat and driving all over prior to our event. Stockton isn’t always the safest place and it defeated the purpose of booking a hotel and paying a little more for the convenience of not having to go anywhere else. The room was clean for the most part, however the bed was probably the most uncomfortable bed I’ve ever slept on, and the cheapest/thinnest mattress on the market. It does have a late check out of 12pm, however with the crappy experience we had I couldn’t wait to check out.

Clean. Nice room.

I didn’t have hot water in the morning to take a shower! I did have it in the evening though prior. All they offered for this inconvenience was the refund of the resort fee of $26, which was not listed on Booking.com anywhere and was a surprise charge, along with several additional taxes.

Basic room. Clean. Carpet was so dart could not tell if it was dirty. outlets did not work. Bed sheets would not stay on bed.

Could not eat onsite. all tables has reserved on them but no one at the tables.

The location to events

The view, the amenities