The Ritz-Carlton, Shenzhen

central location. big room and good view. there is live band in the bar at night.

Extremely friendly and helpful front desk staff. The executive lounge offers an excellent venue for relaxation and nice ambience. Excellent Italian restaurant with authentic Italian cuisine. Friendly hospitality and a definite going back again.

this is very good location. easy to access MTR and around the city. but the hotel is old and smell bad in the room, Service is not so good either, especially at swimming pool area. the towel is old and facilities is dirty. there is no life guard around the swimming pool, people smoke around the pool area. Wifi is very slow, no USB charge outlet, only iphone chager place is old and does't work well , it is not worth the price I paid 2700 HK per night. they also charge my two kids 8/10 breakfast half price. This hotel is open 2009 but just feel so old and out of style. I am so disappointed about my stay, hope the management and owner do something about it, don't waste and damage the brand name and waste the property

The hotel staffs were very friendly and helpful. The location is also good. The room standard is average.

It was our family stay to celebrate my daughter graduation. The Club team Serena and Cici took good care of our family. They gave surprise to my daughter and brought her nice memory. The Club team is so professional and come with individual touch. It is a great team.

Top notch. I will never stay anywhere else again! From the initial entry and friendly smile to the exit everything was spectacular. Take advantage to the 26th floor option. For the price it's great!

We found the staff especially friendly and helpful. The rooms were spacious, clean, and comfortable. The restaurants were also very good. They provided baby cribs for my young children, which was helpful. It felt like a boutique luxury hotel, unlike say the nearby Sheraton, which felt like a huge mass-market hotel.

Great hotel and staff. Location is perfect for business travel. Hotel staff are grade A+.

lobby staff gave us a very warm welcoming. the big miss is from their restaurant. we arrived at 230pm and the restaurant receiption didnt want to take us, probably they a about to closed and not even introduce me the food on meau...need to checn out yourself. rest a ok.

I travel about 150 days a year. This hotel by far has the most friendly staff. After the first meeting they remember and call you by name and they are always there to lend a helping hand and a friendly, but not intrusive or prolonged, quick chat. I've changed my go to hotel to here from now on.