Hotel Porta Felice & Spa

Nice hotel. Walking distance to centre. Really big bedroom and bathroom. Nice breakfast. The harbour area nearby is really nice.

hotel itself is not bad at all , nice breakfast terrace and spa we had an issue with house keeping. on the first night we put do not disturb sign because room was not bad and we did not want to make people do extra work but on the last night we needed clean up and new towels and toilet paper , so we made sure that we took do no disturb sign off . when we came back , someone got in our room , took spa robe out of the room and put do not disturb sign on the door . they did not clean the room . when i addressed it with customer service they started argue with us saying that the tag was on the door .it was not . But if it was like they claimed then who gave them ok to still enter the room and take the robe and check the fridge ( when we were checking out they charged us for the cookies from the fridge that my son had ) So, they knew already that cookies were gone. with all that being said : not only they did not clean our room because they said tag was on , but they entered the room with tag on ( according to them ) . Breakfast was ok very dirty around hotel

Great location made it easy to walk to most local attractions and good eating. Having the Palazzo Butera right across the street was a treat! You can get great views from there or enjoy a beautiful scene from the hotel’s own 4th floor restaurant/bar. Was unable to enjoy the spa services because they were fully booked. You may want to reserve a spot in advance.

Property interior was lovely, staff were all helpful and breakfast was good. We stayed for 5 nights and had no problems. Area around the hotel is a little rundown but you wouldnt be able to tell from the inside.

Amazing breakfast (nice roof-top view as well). Very nice hotel but did lack spare pillows and blankets.

The hotel was very well kept, clean and has a luxury feel. My room was large and beautiful. The breakfast is wonderful, lots of delicious options and the view is outstanding! My stay at the Felice was a wonderful surprise. I would stay here again.

Overall the stay was good. The hotel itself is beautiful and room was beautiful and spacious. We liked that breakfast was available each morning and was delicious. I reserved spa services as well as a massage during our stay and it was so relaxing. A few things that could have been better during our stay: The pillows were very flat, but the brochure in the room states you can order more pillows as needed, which we did. The bed isn't very soft, but it was a great size. The room had AC, but it can be controlled by the front desk. When we first arrived, we couldn't control the thermostat and had to call the desk to turn it on. We also realized that nearly every time we left the property, they would turn the AC off and restrict our access to it upon arrival each time. We had to call the front desk on multiple occasions to turn it back on. Not listing this as a complaint, as the AC worked great when it was on, just letting other visitors know how it may work when arriving. We also found the street outside our patio to be a bit noisy early in the mornings, but not so bad that it disturbed our sleep. The hotel was in a great location for shopping and dining, easily doable for walking. It's also located close to the coast, so it was nice to take a stroll and see the ocean. I would recommend staying here, just be sure to reach the brochure in your room for details about your stay.

Great stay. Very helpful staff. Lovely terrace for breakfast.

The hotels location is on a side street within walkkng distance from many nice piazzas and restaurants, so that was ok. But, we booked the hotel specifically because they offer parking. That is not entirely true. They have a valet service where they can take your car to a parking lot for the day, but at 8pm you have to pick it up from the lot 1km away and then youre on your own. Parking in Palermo is not simple or safe, so this makes the amenity useless. At breakfast, on a lovely rooftop terrace, we got to enjoy american guests throwing food to the roof below for cats. Disgusting. But apparently ok behavior according to the hotel staff. The bed is rock hard and the pillows are, well, they are not. In general, we were disappointed with the hotel, and especially recommend thorough research of you decide to drive a car to Sicily.

The room was well appointed and the breakfast was excellent. Centrally located so you could walk everywhere if you are a tourist who enjoys walking. The staff were very friendly and helpful.