Red Roof Inn PLUS+ & Suites Guilford

If I wasn’t there just a night I would not have stayed. It’s advertised as having a kitchenette, and while yes it did have the physical space, non of the amenities you’d expect at a kitchenette were present. It a pan in sight let alone a sponge. The space was advertised as having a deep soaking tub, which it certainly wasn’t, but on top of that the tub itself wasn’t clean enough that I’d want to put my bare bottom in it, and the water was like warm at best. If you expect a good nights sleep with curtains that fully close this probably isn’t the place for you

After an incredible trip in New York and Connecticut, we spent our last evening in America at the Red Roof Inn Guilford Connecticut. The overall experience was terrible. There were hairs in our beds, reception never answered the phone despite calling several times, but worst of all was the bathroom which was literally covered in mould and smelt horrific. Putting on the extractor fan was not an option because it was so excessively loud that we couldn't hear each other speak over the noise. Despite a notice in their information book saying:"Not wowed by your stay? We'll make it right" I contacted customer service with my complaint - to which they replied - Thanks we'll look in to it - and we hope to see you again. If you don't plan on doing anything with a clients feedback, why even bother with the notice. Needless to say, we got hardly any sleep and paid the equivalent of R5000 (ZAR) for an awful nights stay before a very long trip back to South Africa. What a terrible experience to end off our otherwise fantastic holiday.

Good location overall, enjoyed having a good size room, and the staff was nice.

Our shower/tub had zero hot water. Made bathing unpleasant and a mad rush.

Disgusting. Tried 3 rooms and all reeked of either urine or smoke. And I booked a “premium” room!

Not much. Location close to wedding.

Security, vibe, cleanliness…

The room was big, it was clean, but there was no hot water in the shower, the hairdryer did not work well, and the fridge was leaking. It's okay for a short stay.

The place is run down. There was no one at the desk any time we went to the office. The rooms are dingy and dated The grounds are filthy. When I went to the desk this morning to check out, there wasn’t a person there although people could be heard in the back, there was just a phone number to call very strange experience. Not what I expected for $225 a night