Residenza Lago di Lugano

We stayed just one night. It is really a mini resort. The name on signs is Parco San Marco but we guessed correctly and had a warm welcome. We were grumpy after an unseasonally rainy cold day but started to thaw over a welcome drink at the bar. The manager came over and was surprised to find we were English. The majority of cars are Swiss and Italian although the staff spoke excellent English. We thought the main restaurant looked a bit formal (but lots of families were going in) so chose La Masseria/ Beach Terrace. The staff were outstanding. When we came in they had been trying to coax a fire in the upstairs room but it wasnt taking well and the room was a bit smokey, so they brought an lovely antipasti as an apology. We had a great view of the lake and a delicious meal. We felt confident enough to send the kids back to theroom so we could enjoy pudding and coffee on our own. Brilliant meal in a lovely setting and friendly attentive service. It was a bit pricey by Italian standards but worth it. The room was really a mini appartment with a sofa bed in a spacious sitting room and seperate double room. It was very comfortable with a great view, well equipped bathroom, but let down by poor lighting. Unfortunately we had to leave first thing and not tempted by the 19E breakfast which seemed steep. The facilities looked amazing but weather was so grim we didnt get a chance to indulge. Overall room was excellent value, the restaurant a bit pricey but wonderful. Would return.

We booked a Classic Room and were upgraded. Hotel facilities are really good, clean, freindly. All good so far. However, there are two things to be aware of: - "off season" half the facilities are closed. Outside pools, kids club, two out of 3 restaurants "extras" - Parking your car is not included in the room booking, and you really have no alternative E10, ker-ching. - Despite being a spa hotel, the very reason for existing being the pools, sauna etc. it was not included in the room rate. Another E50. ker-ker-ching! There really is not much else to do where the hotel is located, so you cough-up. - Breakfast not included. E19 per adult, E9 per child. Nowhere else to go, another E56 for the 4 of us. ker-ching, thank you very much. Then you find out that children under 12 are not allowed in the pool after 4pm, but you can't check-in before 2pm and you wonder what exactly you paid E50 for. Overall, a great hotel when it comes to facilities, ideal for couples and families in summer, but watch out for all the extras.

very very friendly staff at the reception and in the restaurant...very helpful with everything...child friendly and the most beautiful view at the lake...would come back for sure

Hotel was hard to find as the name of the hotel booked was not the same as displayed on the sign boards! The booking name should be changed to match the hotel name - then it is easy to find. Location is delightful and surroundings are maintained in a natural condition. The lake view is breath taking. The place is very kid-friendly. We enjoyed walking on the terraced grounds, and the restaurant which serves a sumptuous breakfast. We will definitely revisit.

San Marco, let's face it - it's out of the way. You have to drive east of Lugano on a sketchy lake side road and I'd suggest if you don't have GPS you'll find it difficult to find. But it's great for a classy place to stay - probably 1/2 the price of staying on lake como and lk como is only 10 minutes away by car. Our room was a beautiful 5 star suite, complete with kitchen. So if you want a relaxing, classy place to stay this is it. If you want to mingle and be near restaurants then pass this place by. Don't go if you want easy access to the reception area - you need to walk outside.