Candlewood Suites Gillette by IHG

Cleanliness and size of room

Easier understanding of splitting bill on two cards

The staff were exceptional, the rooms were nice and clean, it was conventionally located on the main thoroughfare. I would highly recommend . A+++++

The location was convenient.

There was no breakfast and only one bed. I obviously misread the website.

Great place to stay

Our 1 night stay was horrible. I called the afternoon of the day we were to arrive and spoke with a nice lady at the front desk, explained we needed a king room on the first floor near an exit. She said she had several available and it would no problem. Check-in was a nightmare, at first there was no clerk at the front desk. When she did arrive it appeared she'd been sleeping in a back office. The room I had called about previously and been assured would be available all of a sudden wasn't. When I inquired why, the front desk agent said the cost Hotels.com charged me wasn't enough and didn't cover the King room I called about and booked through Hotels.com. At checkout, several members of the staff complained they were working 12 hour shifts due to understaffing. Be aware of billing issues and check your credit card statements and bank accounts if you stay at this property.

Very pet friendly, clean and comfortable

Spacious rooms, could work remotely here. Clean facility and the staff was amazing!

I did not notice this was a pet friendly hotel. The people in the next room left their dog in the room while they went to eat. The poor little fella was barking and howling. After quite a bit, I called the desk. They were fabulous! They took care of the situation immediately. The owners came back shortly, and we never heard another peep out of him.