Staybridge Suites Wilmington East by IHG

Just off the main road so it was quiet

Not alot. Have stayed there before with Booking.com. Booking never sent our payment. I had to pay again and fight to get refund from Booking.

The mattress was saturated in urine. We realized it after my husband slept in it overnight. We asked for it to be addressed only for house keeping to change the sheets and keep moving. We came back to the room and found the same situation. We finally had to ask for a new room which was reluctantly given to us. I will NEVER stay there again. This is completely unacceptable.

Loved everything about our stay

Great place to stay! Home away from home.

Traveling with adult kids means they don't want to share a bed in a regular hotel room (or sleep on a sofa bed), but getting separate rooms often means being at different ends of the hall. Staybridge offered a suite with rooms and beds for everyone, for the same price as getting 2 typical hotel rooms. It was convenient, clean, and the staff was wonderful. We do wish the "living room" area in the suite had more room for sitting -- another chair or 2, or another sofa would have been perfect.

The internet was out for over 12 hours. Even though we requested “light housekeeping” it was never done. We had to go get our own towels at the front desk and the garbage cans were to the top by the second day.

DO NOT STAY HERE. At least as a local. I was staying here as a single, 35-year-old female because I had a singing gig downtown and didn't want to drive back home to Hampstead late at night. I attempted to check in at about 10PM, and handed the clerk my ID. She said "oh you're local, we don't like locals here", because I guess locals trash their hotel? I'm sorry if that's happened in the past but it was once again just me and a small overnight bag. I felt judged, uncomfortable, and extremely unwelcome. Ruined my whole evening actually because I had to call Expedia to get my refund (which I am still waiting on days later), and then also didn't have anywhere to stay and had to drive home 40 minutes at 2AM. It's not that I had been drinking, but I don't trust the other cars on the road during that time of night. To say that locals can't stay at your hotel doesn't seem fair or right to me.