DoubleTree by Hilton Utica

We went to a concert at the Stanley Theater which is a lovely walk from the hotel. The staff was very welcoming and those cookies are amazing!!

Everything was great.

Wanted to take the $5 room upgrade option but not available Elevators were tiny but ok Impressive main entry and mezzanine Check-in person was not very customer oriented. No greeting and limited explanation of facilities. Room was ok - air conditioning was noisy even after turning fan down to lowest setting. Gu as you could cause that “white noise “ Some bright lights out the windows but we closed the curtains The tv was excellent but we were only able to use it with one or two stations because we couldn’t figure out how to use it. No instruction and the staff never explained. The bathroom gets mixed review. The shower was very disappointing as the water never got to a reasonable temperature to be comfortable. Know we’re trying to conserve energy but this was just tolerable. Another few degrees would have been appreciated Parking was good but limited.

The rooms are good enough but we were disappointed that they don't offer daily housekeeping. It was a holiday weekend and we paid $400 a night and, in my opinion, at that price point there should be daily housekeeping. The lobby and lobby bar are pleasant.

Easy access from rt#90. Close by to restaurants and stanley theater. Friendly night life located in walking distance. Clean rooms, friendly staff.

Very pleasant stay. VERY clean. Big beautiful rooms. Restaurant on site was very good!!

My check in with the overnight staff at the front desk was smooth and welcoming. My room was clean, my floor was quiet. I had a slight issue with the wifi but it wasnt a problem. I have a hard time sleeping so about 9:30am one of the housekeeping staff I assumed opened my door & scared me out of my sleep which was strange because check out isnt until 11am. The front desk agent matt was very attentive to my issue so I will be giving this hotel another chance.