Comfort Inn & Suites, Odessa I-20

Stain on the floor

At our stay when we arrived around 10:00 in the evening there was no one at the desk nor was there any sign at the desk telling how long they would be gone or how to contact the manager to let them know someone was needing help. We had to wait over 15 min. until someone finely showed up at the desk. Then in the room my son had to sleep on pullout bed on the couch. We have done this many times before but this was the worst pull out mattress I have ever seen. It may have been at the most 2 inches thick. And there was no bedding for pull out in the room. So I had to go down and wait 15 min for the manager again in order to get bedding. We did not get to bed until around 11:30 at night. This is unacceptable service.

Our first room smelled of sewer however the manager was great and switched us to a different room. This room then had poo smeared on the front of the toilet and there was no linens for the pull out couch.

Never cleaned the rooms. There was no hot water on the last night we were there. People were drunk trying to come into my room at 2am. Had to get a new key card every night as the one I had wouldn’t work. So annoying. Other people in my group had to do the same thing for there room. There are better hotels minutes away.

Our room shower didn’t work, no upper light on mirror section. Blow dryer burn out. We not all this things in the morning when we were going to take a shower. They did offer another room but it was our only day there. It was clean and good area.

Filthy carpet stain carpet unpainted walls Towels or stain and dirty soda machine water machine and snack machine all three were in operative

It’s an older property. It’s probably ready for a remodel. But the place is clean and not bad shape. I would stay again.

Very average hotel. Breakfast was below average. Bed was very comfortable

Parking was an issue. Being asked to park across a busy street, with no light or pedestrian crosswalk.

We were very disappointed. We reserved a non-smoking room and the previous person obviously smoked a great deal. The cold water side of the bathroom faucet would not even give us a drip of water. And the bathroom sink light did not work at all.