Hotel El Marqués By GEH Suites

Beautiful magical place

Great location within the Walled City. Very friendly and helpful staff. Some even spoke English which was helpful. The Mardeleva restaurant is within the hotel which offers delicious food and drinks. Nice pool and everything was comfortable.

Very good location. The AC in our room was out of order and we were moved to another room. The house is beautiful but I don’t like the rooms…

Such a beautiful hotel. The staff were great. The pool was so nice and clean. I love the architecture and the location.

The location is great - in the heart of Old Town of Cartagena with easy access to most attractions. It was clean and I, as a single woman traveler, felt very safe. Kevin, the manager during my third day there, was most competent! Suggestions for improvement: Jessica, the other manager, was standoffish when I entered the property. She had no clue about Expedia VIP status and I did not even get a complimentary bottle of water! "Included" breakfast just included coffee, eggs of choice and one tiny arepa! No bread or water! Property had construction going on but it wasn't noisy. Jessica was insightful and kind on my second day and offered me a large sun-blocking umbrella when she heard I was going to Castillo de San Felipe,which was super helpful. However, when I was leaving the hotel my third day, she offered to call a taxi for the airport and asked me to pay COP 50,000. On arriving at the airport, the cab driver said the fare was COP 26.500 and the amount of the tip (propina) is usually 10 percent. Weird, on Jessica's part.

Nice hotel . Excellent attention,

Great location, sleek hotel w lots of character. Nice bar w live music.

Such a lovely staff. Hotel is beautiful and food was great. A gem!

The hotel was located in a nice historic area of the walled city in Cartagena, close to the Cathedral and many shops/restaurants. The building itself was full of history with a beautiful central courtyard. The staff was super friendly and attentive. However, the place was quite run down. The water was never hot enough to take a nice shower, there was no iron or ironing table nor a blower in the room (we were there for a wedding!), our room was quite small and dark. On the upside, the ac worked well and the room was always cool. To complicate matters, our door lock broke down one night, and we were forced to sleep in another room without any of our clothes or personal items, until a locksmith could come to fix the problem in the morning. This is an old hotel that needs modernizing. Currently, I cannot recommend it.

The hotel is very pretty and the location is perfect; however, it needs to be remodel ASAP. We stayed 5 nights and on our last night the AC broke at 1:00 am. The only solution they had for us was to switch us to another room that was not clean, had a hole in the wall and wasn’t ready for someone to sleep in. We decided to stay in our room even when it was 90 degrees. The service was very slow and whenever we asked for something we had to wait more than 20 minutes to get. Unfortunately, we would not stay in this hotel in future trips to Cartagena. There are other hotels way better for the same price. Look somewhere else.