12 Oaks Hotel

Not fancy but great rate, room was clean and no issues what so ever. Would stay again.

Cool guys run the show. Isn’t the 5 seasons but it’s probably the best in Tyler

Our check engine light came on while in route to Atlanta from Dallas fathers day weekend. Long story short, we had to have our Escalade towed to Wagner Cadillac (engine failure ended up needing the entire engine replaced). We broke down right off 20, and parked at Pilot. Booked a Lyft to drop us off at 12 Oaks. I chose this hotel because of the pictures, reviews, but most importantly the unbeatable price for a King bed (considering this was an unplanned expense in addition to the trip we already paid for). I called prior to booking to ensure they were able to give us a room on the top floor away from the noise and the guy that answered was kind enough to confirm he had what we needed - without having an attitude or making me feel like I was bothering him with my picky questions. I appreciated that alone! We arrived, he remembered our conversation and situation and showed true concern/empathy to what I was going through with my three under aged daughters - check in was a breeze. Although the hotel ended up being booked to capacity it seemed like, everyone was decent and kept the noise down. My only complaint was being booked next to housekeeping's room. They made THE MOST NOISE the entire stay. In and out slamming doors, slamming things around in the room, etc. Other than that, this was definitely a steal for the value! I would stay here again. Oh, no bugs!!! Room was cleaned. It's an old hotel that has been remodeled obviously, but it does the job!

I love this space better than 5star hotel an it’s spacious an safe

Playing a golf tournament in Tyler, just needed a cheap place for the night since I was solo. Found 12 Oaks on Hotels.com, read the reviews, and figured for $60 why not give it a shot. First impressions are it looks like a converted Motel 6, which initially was a red flag. I have stayed at some terrible cheap Motel 6 like hotels, but i was in the military for 20+ years, so I can handle it, even though it's not preferred. I was met by an Indian man who was very polite, and checked me in in no time. The small lobby area was clean, which eased some of my initial fears. Like most cheap hotels, the rooms open to the parking lot. I was given a 1st floor room and was pleasantly surprised by what I found when I walked in. The room was well lit, with what appeared to be fresh paint and bedding. Even the curtains and fixtures looked new. Bathroom was clean, lights worked and were bright. Bed, while not the most comfortable, was miles better than I expected, with pillows that didnt immediately flatten when you laid on them and a big soft comforter. The toilet was a little liud and ran for a while after flushing, and I didnt shower in the morning before I left so I cant rate the water pressure. Checkout was also quick, with a friendly indian woman helping me early in the morning. Overall, I would give 12 Oaks an 8.5/10 based on the cleanliness and comfort of the room compared to the low price. It' not the Hilton, but it' etter than the La Quinta or Red Roof for the same price.

Clean

Didn’t like it

Is was clean and quiet. We enjoyed the stay.

First someone knocked on the door around 1:30am. then woke up by the loud shouting and screaming right outside the door. it was horrible experience at one point thought someone would break in the doors. there was a loud screaming lady going back and forth next to my truck talking about I am smashing cars and breaking windows in this MF Sorry. IT was just a terrible terrible scary experience. the phone in room doesn't work so had to call the hotel front desk from my cell and then call the authorities but what surprise me even more no acknowledgement from the management or apologies.

It was a very comfortable place for a couple's retreat. Great price!