Holiday Inn Express & Suites Monterrey Aeropuerto by IHG

I liked how clean the room was.

I didn't like the breakfast that much.

En la bùsqueda de hotel Pet Frendly escogì el hotel porque siempre acostumbro llegar a ese hotel, pero cuando lleguè con mi familia y mis perrhijas de talla pequeña y consciente que son limpias, no ladran y que sòlo hacen sus necesidades al sacarlas al aire libre, me agradò la idea de continuar con la reserva, pero llegando al Hotel cansada despuès de 8 horas de viaje manejando me dicen que sòlo aceptan si tiene documentos de perro de soporte emocional. Me quedo con muy mal sabor de boca porque tuve que irme a otro Hotel.

Excelente localização próxima ao aeroporto. Boa instalação para uma estadia rápida. Transfer disponível 24 horas.

Não estava funcionando o sistema para o cartão de acesso ao quarto, com isso era necessário acionar um funcionamento para poder acessar a habitação.

When I reserved, their site said that they had a secured parking lot which was extremely important for us. After I reserved, they sent me a message saying that they were under construction and that they would probably not be able to give me a secured parking and that I would most likely have to park in the street. I send them 3 messages requesting a clear answer as if I could have a safe place to park. They never answered me. So I asked them to cancel my reservation because of that. As of today, 3 days later still did not get an answer. So this place is not professional and it is to be avoided anytime since they don’t care about the clientele.

Not receiving an answer on my three messages. And not being able to cancel because they could not provide the services they advertised. Now I have to escalate my complaint with Booking. And even Booking didn’t get an answer from them.

limpieza poco ruido

poco personal en el loby