Fairmont Beijing

The room we stayed in was a bit dusty and smelled of smoke.

Very goof

The hotel is very convenient for a one-night stay and relatively close to Beijing international airport. The entrance foyer is attractive and the room and bath were well designed. The bed was exceptionally comfortable and breakfast was above average. However, the place seemed run down and poorly maintained: older carpeting, bedside light didn't work, no body lotion, very slow hot water. Also, slightly more English competence would be helpful for international guests.

I love this hotel, this is second we stayed there when I visited Beijing. I will still choose it when I go next time. It is in good location, stuff are nice, room it is awesome, I loved it!

Very convenient and friendly staff members. Good experience!

Erm. This was unlike any other Fairmonts I've stayed at elsewhere around the world. The hard product is solid. The rooms are large and well-equipped. The gym is excellent and I even checked out the pool. Large bathroom was great. The soft product was sort of how I imagined hotels in North Korea are like. Stern, cold, minimal. Each staff member we saw felt like they were there more to monitor us and our movements than to provide welcoming, warm service. No smiles. One-word check-in. Frigid. Beijing hotels are subject to an absurd regulation that the aircon temperature can't be set lower than 26 degrees in summer - so every where here is hot - rooms, gym, etc. Not great. We weren't asked for a card/deposit when we checked in so had to pay on demand for room service. Not exactly Fairmont standard. Minimal toiletries in the bathroom and nothing for the bath itself, which was a shame as it was a great bathroom. Gym/spa staff were good - after barking at you for your room number each time you enter. Using the nice pool was a bit weird. I was the only person in the pool one day and the attendant stood staring at me the whole time. Big brother was real. Location was good. Easy to get Didi taxis/cars whenever you need them. I don't know if the central Fairmont brand has ever had any hands-on involvement in this property, but it didn't feel that way. I recommend they do so soon, or they may as well take their name off it completely.

Very good location, service and comfort

Average experience. The room was fine but I was a bit disappointed at the service, which I would have expected to be better for a property of this type.

The stay at Fairmont Beijing exceeded our expectations. The room was really big (over 40 sqm) with a super king size bed, massive windows, a sofa bed, armchair, coffee table, a great massage chair, a working table and 2 extra chairs. We had a coffee machine and a kettle with plenty of Voss water, abundantly replenished daily. The bathroom was massive, with a bathtub, shower room with 3 settings and two sinks. The toilet seat had seat heating and cleaning functions. Plus there was a dressing room with plenty of storage and a safe. We absolutely loved the room and the service we received at Fairmont Beijing. Top notch!

Location