Microtel Inn and Suites Elkhart

-room was not ready upon arrival, they did get us a different room but it was smaller, with no $$ adjustment -not enough towels for the amount of people in our room (slept 4, should have enough for 4) -no body wash provided -breakfast was what I consider to be express breakfast with just muffins/bagels/yogurt -no usb charge ports for phones -ice machine broken on main floor

Location

The room needed updated. Chair was old and broken. Unfinished things in the bathroom. Tub was old and needs replaced.

Vending empty. Waffle maker needed some cleaning

Property need new management. No pride is properly employees.

I stayed at the property for 2 nights. The Front Desk staff were either on their phone or overwhelm with irritation when asked a question. I needed bedding for the pull out bed and extra towels, they acted irritated, air condition control on wall was falling off wall I explained that to front desk and she said , don’t Worry about it. I asked it was a fire hazard being that I could see the wires and she said “you should be fine”. I reserved a room for 4 people so asking for bedding and towels should not have cause such an issue.