Fair Hotel Villa Diana Westend

Positives: cleanliness was good. Negatives: 1- location is a little far from public transport. 2- there is no elevator. 3- main issue was the room was separated from the neighbor room by an unusable door between the 2 rooms. The sounds and smell from the neighbor can reach my room.

Gut gelegen für einen Aufenthalt im Finanzzentrum. Innenstadt kann ebenfalls zu Fuß erreicht werden. Ruhige Lage im schönen Frankfurter Westend

Preis/Leistung absolut ok. Zweckmäßig und sauber. Zu diesem Preis immer zu empfehlen.

Hello, I stayed with you in fair villa dianna Westend in Frankfurt from the dates 10-14th of dec we paid for the hotel in full when booking our TWIN room which should be a double and a single bed in the room! We arrived at the hotel and a blonde older lady working at reception told us to wait! No one else was there! When SHE WAS ready!! Then she told us that we have a tourist charge of €24 to pay now! I paid it with no hesitation, we got our key and went to our room on the third floor room 301 we opened the door to find 2 single beds!!!! This is not a twin room!! I went down to speak with the lady about the issues and she abruptly told me she had emailed asking me if I wanted an extra bed for €15 per night!! and I never replied to that email as I thought there was no need as I had booked a twin and was expecting a double and single bed which would have been enough room for the three of us!! As she told me no 2 singles I returned to the room got my purse I came down and said we better pay it as we needed the bed for my nine year old daughter!!! She said they would need time to set up the bed I told her that was no problem as we were going to dinner, she gave us the key for 306 to put our bags in and went to dinner while they did the bed. When we returned from dinner, we found a double bed dressed as 2 singles just pushed together!!!! My daughter went to sit on her bed and you can see and hear in the video what it was like!!!! On the second or third night Nadine went for a quick/short shower @9pm I went in for one @ 11pm and there was no hot water in the shower!!!! We did not sleep well any night because of the extra bed that we paid €60 for!!!!!after paying for the room in full before arrival and the €24 tourist charge!!! Also we were on the third floor and could still hear everyone coming in and out and walking the stairs!!! The two young women that were working the before leaving and the morning of leaving were lovely!! And even helped us booking a taxi for the airport. Also the pictures online against what the hotel really looks like are very different!!! On the first day my daughter fell down the stairs I am very lucky I caught her after 3-5steps as she would have broken her neck! She hurt her legs!! And then the psychological fear for her and I of walking the stairs every time since!! We were only in Frankfurt for four nights and our first family holiday and unfortunately due to the creaking bed and lack of sleep we were denied a lot because my daughter was too tired and cranky in the evening to keep going!! Also when we left on the second morning we locked our bedroom door when we came back that night we found our bedroom door opened and ajar someone was clearly in our room and so dangerously didn’t lock the door after them we could have had all our belongings stolen!!! This had been my WORST experience of a hotel EVER!! I await your reply, Tara Mulcahy.

Было очень холодно в ванной ,что невозможно было принять душ. Не было в номере информации как подключиться к WiFi, точнее была инструкция без логина и пароля .

Not so good, the cleaning of the room and bathroom is not good enough.

Die Lage ist gut, dadurch lässt sich vieles gut erreichen. Es ist sehr laut, die Wände sehr dünn.. Ich hörte sogar den Toilettendeckel meines Nachbarzimmers fallen oder das Geklappere der High Heels oder Telefonate meiner Nachbarin. Den krassesten Lärm jedoch verursachen die Türen, das Knallen oder Sperren ist einfach zu laut. Bei der Sauberkeit gibt es leider auch einige Punkte die verbesserungswürdig sind. Die Kosmetika Lage und der Spiegel im Badezimmer waren stark verschmutzt, das Bad und der Boden wurden nicht gereinigt und es gab an vielen Ecken Staubansammlungen. Schade und müsste nicht so sein bzw dürfen sich Gäste Ruhe und Sauberkeit immer erwarten, egal, wie niedrig oder hoch der Preis ist.

all ok

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Quarto bem espaçoso e limpo, cama boa e confortável, atendimento muito bom...excelente escolha de hotel