Hilton Garden Inn Addison

Front desk was very polite, helpful and very professional!

The bed was a little too firm and could not get a good nights rest. That was the only problem. Everything else was good

Location

Needs updating. Room/halls had a weird smell ( 4th floor). Elevator was loud/old. Ice machine wasn’t available had to go down to 3rd floor. Heater was loud when it decided to kick in

Our trip was booked through Expedia and prepaid. Upon check-in, we were not greeted by a staff member, nor was there a bell or other form of alerting staff we were there waiting to check-in. I had to call the hotel and wait for a minute or two before someone came out to answer the phone, which is when they saw us. Surprisingly, it was the assistant regional manager who greeted us, which was not a good first impression of the hotel. Secondly, and more disappointing, the manager told me that breakfast came at a charge, which contradicted what my reservation stated via Expedia. Instead of trying to remedy it with me, she said I need to contact Expedia directly, as "there is nothing she can do on their end." I was very displeased by this answer, especially with their "we make it right, guaranteed" hospitality statement. The next morning, I did call Expedia and the rep contacted the property about the error regarding our complimentary breakfast, which was quickly remedied by another hotel concierge (Amy). Amy was lovely and mentioned that we had complimentary breakfast the whole time, but that the other person who assisted us the night prior (assistant manager, Carline) was not familiar with the Expedia reservation code. Simply put, management is a hindrance to the hotel's hospitality. Please get a new face for the team.

The Front Desk is amazing!!! Kind thoughtful and helpful ✨️ 😊

The hotel is definitely older and a renovation is in the works. But the important things are taken care of such as great service and a clean room. Everything in the room worked as it should and the room itself was spotless. Those are the things that are important to me.

Property needs updating in the rooms. Older tvs and not all appliances work

Property needs updating, coffee pot didn’t heat and bathroom walls were not in good shape