Holiday Inn Express Hotel & Suites Santa Cruz by IHG

Loved how updates and modern everything on the property was. Having breakfast included was a huge plus and I loved the long hours the pool was open.

The location of the property isn’t the best. There is quite a bit of homelessness nearby and the hotel just seemed a little out of place for how nice it was vs the area it was in.

Everything was great. Parking a little tight. But my new truck was safe.

I pretty much was happy with everything.

bed was so comfortable

The rooms were decent in sizes and cleans

Not many parking spacious for a large vehicle also I still from the day I stay there have not got my deposit back. That’s very disappointing. I have to wait. They say a month 30 days but I still haven’t got it yet, but it has not been 30 days yet it should be within 24 hours or 5 to 7 business days. That’s ridiculous 30 days never heard

It was comfortable.

We arrived late at night and were checked in by the security guard. We did not get any information on wifi, breakfast etc. When we asked for a late check out (noon instead of 11 am), the staff at the front desk was rude and we felt discriminated against. She did approve us 30 extra minutes but was very rude.