Residence Inn Norfolk Downtown

We are Marriott members so we were looking for a place to stay in Norfolk when we visit our son at ODU. This was our first time staying here and it will be our hotel for future visits to the area. Staff- Can’t say enough about the staff. We were greeted early when we arrived and everyone at the front desk was so friendly to include the manager checking on us as we came back in after dinner. She was at the front desk and asked us how everything was going. I’d like to highlight Dee Dee. She works at the breakfast area at the hotel and her positive spirit is contagious. She checks on every guest that walks in. Rooms- Nice size, clean, with comfortable beds. Parking- $18 a day. Garage is right next to the hotel so it’s super convenient. We will be back!

Very friendly staff, easy check in and check out process. Parking was easy.

I have stayed at Marriott properties worldwide as a Titanium Elite Bonvoy member, and unfortunately, my recent extended stay at the Residence Inn Downtown Norfolk was one of the worst experiences I’ve ever had at any Marriott. Two separate incidents show a clear pattern of unsafe conditions and poor leadership under the General Manager, Anthony Bennett: Security Breach (September 7, 2025): An unauthorized person had access to my room even after I called the front desk and asked for all keys to be canceled. The associate assured me it was handled, yet someone was still able to enter. When I raised this issue, the GM was rude, dismissive, and blamed me, saying “your keys are your responsibility.” Later, he even called my personal cell phone and challenged me about who accessed my room and how, making me uncomfortable as if I had done something wrong. This was extremely unprofessional and made me feel unsafe in the hotel. Serious Safety Hazard (August 23, 2025): I cut my foot on an exposed tack strip inside my room. This posed a real risk of infection and would have been especially dangerous for children. The Assistant GM offered no meaningful support—no medical guidance, no room change, no concern for my well-being. Only the Housekeeping Manager showed genuine care and professionalism. These incidents left me feeling unsafe, unvalued, and distressed. Instead of taking responsibility, management deflected blame and failed to uphold Marriott’s own standards of safety and guest care. As someone loyal to the brand, this experience was unacceptable. I strongly caution anyone considering this property: until leadership and safety protocols are addressed, this hotel cannot be trusted to provide the basic security and care that guests deserve.

Z

I didn't like the mishandling of my daughter in law reservation. She was not notified of problems with her reservation until day of arrival which resulted in our family being separated and staying at different locations. I found that to be very unprofessional.

Everything was amazing to front desk (KAY) to the room great location would highly recommend

Clean and good breakfast

We stayed in room 709, it was very clean, but several items were missing or damaged. Pull-out sofa was broken, which made it impossible to sleep on, TV remote was missing and TV in living room didn’t work even after asking to have it fixed, situation wasn’t resolved. There was no luggage stand to put the suitcase on, sink was clogged and carpet was damaged. The pool looked dirty and the hot tub condition was so poor that we didn’t risk using it. The bright star of the stay was our breakfast assistant DeeDee who was just amazing. Other than that, the hotel has a lot to catch up on.

We had to come to Norfolk to visit my Dad who is in the process of passing. During my search for a place to stay, this was the closest. Our family consist of 2 adults and 1 small, well trained ShihTzu. I planned to stay for 2 days and paid for two days, but was not happy with this hotel so we left early on the second day. The room was lacking amenities' that we needed for my husbands health issues, No microwave being one, and I saw what i thought was a manager in the hall after the first night and ask about it. Was told we would have one delivered, however when I returned to the hotel that day, there was no microwave. The bed was not comfortable, the furniture was not comfortable. We left at like 5-6:00 on the second day. My husband and pet stayed in the hotel while I went to the hospital to be with my father. When i told the front clerk we were check out, he never even ask if there were any problems! But the hotel has charged me the full $691.70 for this sorry stay. Upon checking into this hotel, I told the lady I was usually a Hilton member, but did not find one close enough. She said "hopefully we can do better and your stay will be good" or something to that effect. The stay was not better, it was horrible!! And just for the record, our dog is well trained and left nothing behind in the room and does his bathroom breaks outside. Our trip home was 4 hours one way and after a stay in the hospital for 1&1/2 days, it was a ruff trip home!!

The AC was broken on my first night, and the customer service was terrible, completely unattended. Every time we ask for a simple task it was a problem and attitude.