Candlewood Suites Jacksonville East Merril Road by IHG

The staff was very helpful

The staff were so so helpful. They went the extra mile. Thank you miss Kelly

the clean room & comfortable bed had kitchenette with 2 burner stove, microwave & full size refrigerator large bathroom plenty of closet space

having to leave

Julian was so kind and helpful. Great staff experience overall. Room had everything we needed and it is within walking distance of a Publix and some restaurants.

easy to check in and out, no complaints about the facility

not much shopping near by

They need to clean their room at least once during the week. We ask them to clean and the front desk guy said it’s not a holiday inn. I found that to be rude . They didn’t clean our room at all the whole stay. We stayed from Friday 9th until the 16. Their shampoo conditioner and body wash dispenser feel off the wall in the shower hit my husband in the leg. We informed the front desk lady she asked him if he needs a bandaid. The dispenser was never reinstalled .

Room was spacious and the bed comfortable and the kitchenette was well equipped. Front desk were courteous and helpful even with the shift change. My only problem was that upon entering there was a stuffy smell in the room which I could not identify and took some time to acclimate. Don’t know if it was from the A/C or just musty environment.

Kitchen and the Location was great there's a Public supermarket walking distance

Can't complain

The gentleman at the front desk Julian and the young lady that works overnight.