DoubleTree by Hilton Denver International Airport, CO

the proximity to the airport,

we did not like that we were asked about our long term parking, and i let em know that we were gonna park at the airport for the location and security. i was reassured that your hotel the double tree was a safe and protected parking for long term stay by your asst general manager vanessa unofrtunately our vehicle was broken into and besides the window damage and water damage caused to our vehicle and our firearms stolen out the vehicle was very disheartening! being parked right outside the doors and in front of the security cameras!! The hotel assured us they saw nothing and could not review the security camera footage? Only the law enforcement could review the footage??? very odd? is this the policy of double tree hilton? the only way we knew that our vehicle was broken into was not by the hotel notifying us, but a customer that was from england sent me pics to my phone as we have decals on my truck. i then notified the hotel after numerous calls if they could please look at the cameras and see what happened. they then assured me that they had no control over that and i would have to deal with it when i got back. i was absolutely dissapointed , bucasue it rained all that day and after alot more calls i asked if they could at least cover the window with platic as i was returning the following day. when i returned to the hotel we could not get the shuttle ride back to the hotel after three calls, and we had to pay a taxi 67$ to get to the hotel and then to be treated like lepers like we did something wrong! my family was very dissapointed it was late and after a four hour wait for the law enforcement officers we were told to go home and handle the police report for stolen firearms on the phone. this is not the outcome we expected, we parked in front of the cameras and front doors, i understand that your hotel staff does not provide private security for vehicles? i dont understand how all that samage happened without any one noticing

Thank you for the driver's update on waiting time at the security line during the airport shuttle trip. This was the first time a driver provided real time updates.

I travel approximately 100-150 nights per year, and this was an unsafe experience. First - the shuttle information from the hotel messaging is incorrect. After waiting 45 minutes, I called the front desk and they told me it was wrong. Ended up taking an Lyft. This alone was not a big deal and I would not be posting a review on that alone. More concerning was they gave me a room already occupied by someone. I was arriving late (11pm), swipe my key and was greeted by a very upset (understandably so) woman. I immediately left. The front desk kind of shrugged it off and gave me a new room. I've been chatting with Hilton on the website and they seem to have very little concern about this. This seems like a very unsafe situation for me and for the guest in the room. Pretty shocked at Hilton's lack of concern, both at the hotel and on the corporate site, about this.

They charge now for parking. Thousands of bare acres surrounding the airport and they charge for parking. But that's not the worst. You MUST scan a QR code into your phone to park, and you outomatically agree to their QR code privacy statement when you scan the QR code, without even reading it! No copies at the front desk. I'm sorry but I do not allow any QR codes into my phone. They have no workarounds for that! No QR code scan...no parking, period. Doesn't matter if you are paying $200 a night for a room. They need to do better

Filthy