JW Marriott Hotel Shenzhen

Good.

這次幸運check in 時遇到Ashley，對客人非常用心，這應該會是我這輩子最難忘的住宿體驗！謝謝Ashley

Lad instalaciones y lq amabilidad del personal

We paid and stayed at the 60M2 King Studio Suite with Golf View - High Floor ( Level 21 - 3 nights and Level 27 8 nights ) between 15 Dec 2025 to 31 Dec 2025. We expected a spacious room as presented to us. Size of the room, Bathroom suite and Wardrobe space are reasonably planned, well used space for 2 persons ( couple ). The View is good on the Higher floor. We get to view the sky despite the weather. One of the young Reception staff ( Amelia ) at the Hotel Front Desk is nice and good in Customer services, although she is new to the Hotel job, but she has a very nice smile and politeness, she did try her best to serve her hotel guests better than most of her peers.

Bathroom - Marble floor in the main Vanity area has a big crack that can easily cut the skin of bare feet if you step over it. Outer rim of the Bathtub has a big gap to the top ( facing the shower ) Sealant - Maintenance workmanship on the Floor and Wall joint was poor and not properly removed prior to proper seal to all wall / floor joints. This is the job of JW Marriott Hotel Engineer / Housekeeping department. It appears that no one pays attention to WEAR and TEAR over the years. Seating zone - Large and Armchair were in POOR condition ( upholstery fabric, cushion supports ). It should have been totally replaced 3 years ago. It appears that the seating set was installed from the Hotel opening years ago. Executive Lounge - Food and Beverage ( other than fresh fresh fried / boiled eggs, selected pastries, fresh fruits and water ) are POOR ( quality of the produce and cooking ). Executive Lounge - Uniforms for the EL staff are POOR. Their uniforms are un-ironed, old and unfit, however, they are wearing it daily to serve. Housekeeping must take care of this aspect. Executive Lounge - New Interior design is desperately required, as the space layout, furniture, fitout, lighting etc are very old and dated. It is DEPRESSING to be a guest using this executive lounge. Staff - They are good, and try their best to serve customers. It will be helpful if the English language comes at ease for some of them.

We paid and stayed at the 60M2 King Studio Suite with Golf View - High Floor ( Level 21 - 3 nights and Level 27 8 nights ) between 15 Dec 2025 to 31 Dec 2025. We expected a spacious room as presented to us. Size of the room, Bathroom suite and Wardrobe space are reasonably planned, well used space for 2 persons ( couple ). The View is good on the Higher floor. We get to view the sky despite the weather. One of the young Reception staff ( Amelia ) at the Hotel Front Desk is nice and good in Customer services, although she is new to the Hotel job, but she has a very nice smile and politeness, she did try her best to serve her hotel guests better than most of her peers.

Bathroom - Marble floor in the main Vanity area has a big crack that can easily cut the skin of bare feet if you step over it. Outer rim of the Bathtub has a big gap to the top ( facing the shower ) Sealant - Maintenance workmanship on the Floor and Wall joint was poor and not properly removed prior to proper seal to all wall / floor joints. This is the job of JW Marriott Hotel Engineer / Housekeeping department. It appears that no one pays attention to WEAR and TEAR over the years. Seating zone - Large and Armchair were in POOR condition ( upholstery fabric, cushion supports ). It should have been totally replaced 3 years ago. It appears that the seating set was installed from the Hotel opening years ago. Executive Lounge - Food and Beverage ( other than fresh fresh fried / boiled eggs, selected pastries, fresh fruits and water ) are POOR ( quality of the produce and cooking ). Executive Lounge - Uniforms for the EL staff are POOR. Their uniforms are un-ironed, old and unfit, however, they are wearing it daily to serve. Housekeeping must take care of this aspect. Executive Lounge - New Interior design is desperately required, as the space layout, furniture, fitout, lighting etc are very old and dated. It is DEPRESSING to be a guest using this executive lounge. Staff - They are good, and try their best to serve customers. It will be helpful if the English language comes at ease for some of them. Lobby Lounge - DEPRESSING and AGED.

Roman at reception is very nice

The hotel experience exceeded my expectations due to the design finesse and attention to detail. All expected amenities were available. Breakfast buffet had a wide variety of international cuisine aside the Chinese. I liked the modern atmosphere and presented technology. The central location in Futian offered me an optimum location to the business and some museums. The cost is reasonable.

I wish the tv program would have had more international and English language channels