Embassy Suites by Hilton Minneapolis North

Very comfy and welcoming

N/A

The breakfast was delicious clean property as well

No security guards at night monitoring the parking lot 5 vehicles were broken into the 1 st night I stayed! Thank goodness mines wasn’t one of them. Glass from the broken windows were still in the parking lot the next night I stayed. Staff didn’t clean up glass in parking lot

The breakfast was wonderful

It was a little hot and couldn’t go swimming at 10 in the morning that was the reason to go swimming

Loved the suite option for our rooms. We had to cancel a night due to weather and they were very accommodating!

Location and connecting rooms

I had a very disappointing experience at Embassy Suites in Brooklyn Center. From the moment we arrived, the service from both management and housekeeping felt unwelcoming and unprofessional. Instead of being treated like valued guests, we felt unfairly judged and stereotyped. We reserved multiple rooms for family members who were simply gathering to spend time together. There was no party, no disturbances, and we respected the hotel’s quiet hours. Despite this, staff made assumptions that were uncomfortable and disrespectful, which took away from what should have been a pleasant stay. Customer service is about treating every guest with fairness and respect, and unfortunately that was not our experience here. I hope the hotel takes time to address how guests are approached and spoken to so others do not have a similar experience.