Novotel Marrakech Hivernage

The place is a dump!!. A/C not working in the room. Not worthy of the brand the hotel belongs too,

Helpful staff. Rooms clean and practical. Hotel facilities are very good

4.1/5 from me. Good, standard business style hotel. Rooms are quite large. Separate toilet and bathroom. In the bathroom, I had a bath and a separate shower. Pool area is nice with comfortable seating and shade. Location is great near lots of lounges, clubs and restaurants. Fast Wi-Fi. Very good room service and everything can be ordered from the restaurant. Comfortable bed. Negatives: no chairs on the balcony and room a little like an office with grey carpet and furniture, etc. Recommended.

The staff at this hotel were wonderful and really added to the experience of staying there. Reception staff were very welcoming and went out of their way to help. The hotel's location is brilliant for exploring the city and many attractions are within easy walking distance. There are also many decent restaurants close by. The rooms at the hotel are a good size and have a degree of comfort but are extremely dated and in need of refurbishment. The bathroom had a separate bath and shower and hot water was plentiful. The bed was very comfortable, there were only two pillows however and both were in need of replacement. There was a kettle and microwave in the room and teabags and sachets of coffee were provided but no creamer which I found strange. The gym was spacious but has no fixed or free weights and the cross trainer is in need of repair. The pool area was very clean and had plenty of furniture for guests to use and this included parasols. The pool bar was very clean and there was a good selection of drinks and a decent lunchtime menu. Breakfast was buffet style and available from 7am. There was a huge range of choice and of a high quality. I really enjoyed my stay and the hotel provided value for money.

The hotel is old and needs some serious renovation.

Clean, and nice Staff

Very good experience. Staff was very friendly and was always available to resolve any issues. Cleaning staff did a good job however at times needed a reminder. Breakfast was good but could improve by having more variety of fruits and children friendly items. Overall very good experience and highly recommended.

Novotel 4 star is in a good location in the heart of the upmarket area nice restaurant and a 10-15min walk to the market, other hotels in this area are a lot more expensive. Rooms are ok good size with daily house keeping there was no milk with the tea and coffee station. Breakfast nothing too special service is slow and the omelette station is not always up and running. Reception ( Iesha was very helpful booked restaurants etc for us) other Hotel staff are very good and helpful, for the price your paying in this location it’s good value.

Worst experience

Great