Residence Inn by Marriott Savannah Downtown/Historic Distric

Upon arrival we were advised that parking was either by valet for an additional 35.00 or we could take a chance and try to find a space fome the limited amount of spots around the building

Staff was awesome! Room was spacious and clean, walking distance to a few bars

While the front desk and kitchen staff were very nice and hard working, they appeared to be understaffed. The housekeeping staff was supposed to clean the room every other day, but they didn't show up once in 5 days and we had to beg the front desk for towels. Otherwise, the location was great and the hotel was nice. And we had a great visit.

The hotel was very clean and beautiful! I was greeted by the beautiful receptionist, Janelle, with a very bright and vibrant smile and personality. She was very professional, informative and helpful and made our check-in very easy. Vanti, the valet parking attendant was very polite and helpful as well. He even informed me of nearby restaurants we might enjoy. I can't remember all of the staff names, but everone was very professional and polite. The beds were very comfortable and clean and all the areas in the room too. The outside space by the pool area was very clean and quiet. We were able to enjoy sitting and relaxing in a safe space. We really enjoyed our short stay and will definitely recommend others to book.

Disappointed with quality of breakfast food and offerings. Poor coffee quality. Good location.

An absolutely nice clean property!! The room, kitchen area lobby pool area, staff are all excellent. I would DEFINITELY stay again. Thank you!!

Expected more from a Bonvoy Marriott hotel. We were traveling with my elderly mom and the toilet would not flush. We asked Laura at front desk to get someone to help us. She said no one was around at that time of night and said she would have to look for a plunger. She showed up with a plastic one, which she handed to my husband. He proceeded to try to plunge and no luck. We had to wheel my mother to the front of the building at midnight, so she could go to the bathroom. I asked Laura why there was no one on site to help, and she was very rude to us. Told us she can refund us our money and we can go look for another hotel . I asked her where would we get another hotel at that hour? She said oh well there was nothing she could do, because she didn't have any rooms available. I was really shocked that an employee would treat a guest so badly! This was not a $100 dollar night hotel. She definitely should not be working in guest services!!! I did complain to the nice lady at front desk the next day, and she was very apologetic. She was shocked that we were treated that way!

The area outside the hotel is disturbed by vagabonds in front to the gas station trying to approach every time you walk in and out the hotel

Very nice hotel and very convenient to everything in Savannah. The highlight was the general manager, Jawana. We needed some assistance a few times during our stay and no matter what it was she did it with a smile and didn't stop until our small issues were resolved (none were hotel, we had a clogged toilet from small children and also locked ourselves out of the room once).

Parking outside was not the best situation but the accommodations were good. Had a very pleasant experience around Savannah.