Element by Marriott Arundel Mills BWI Airport

Great staff, good location for Arundel Mills Shops and restaurants. The room was clean and the bed was very comfortable. Breakfast was quite basic, but a decent selection to start your day. Bar was nice, good selection of drinks and good service.

The room was not serviced during our stay. Plastic cutlery and paper plates for breakfast not ideal for me.

This was one of the dirtiest, most run-down Marriott properties I’ve ever stayed in. Upon arrival, the room was completely unacceptable—towels on the floor, urine in the toilet, an unmade bed, a dirty shower, and worn, damaged furniture. When I brought this to the attention of the front desk, the staff were rude and dismissive, insisting the room had been “cleaned.” To make matters worse, I was charged multiple times for an incidental hold days after my stay. The overall condition of the hotel and the lack of professionalism were shocking for a Marriott brand. I ultimately had to use my Marriott points to book another property just to secure a clean, comfortable stay.

Easy check in, clean room, slightly noisy kids but it was a weekend so expected it. Overall good stay

Lady was amazing at check in… even helped me fix my Marriott account… I stay at this hotel a lot… always very nice!

The staff here was awesome from the front desk to the shuttle driver and cleaning service. Everyone was very welcoming and warm. I really enjoyed the room. We were low on supplies in the room and all of those were replaced the following day without us having to ask which was awesome. Parking was easy. It’s located near so many restaurants and shopping locations. I would definitely stay here again.

Room not what expected. Corridors missing baseboards. A bit shabby

The pool was dirty, the breakfast was amazing, the room needed repairs. Checking in was not a good experience. Chrck in was supposed to be at 3 however it was a lot of confusion being told another big event that required housekeeping to take longer than expected. I waited over an hour to get a room. I like the hotel and have stayed there a few times before. This was by far not a good experience.

The staff was friendly

The stay was ok. We went during their renovation and rooms were limited. They were renovating on the floor we were on and it smelled of paint. Overall it was good. Location was very close to mall, restaurants, airport, etc. They also have a shuttle bus which was great.

The hotel is being renovated and either smelled like glue or paint. There was no warning or rebate based on this. They tried to put us on first floor that smelled like paint and had a caution sign on the door. I went back and reluctantly found another room.