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8.4 / 10 Guest Rating

Dreams Jade Resort & Spa - All Inclusive

Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO, 77580, Puerto Morelos, MX

Dreams Jade Resort & Spa - All Inclusive - main view

About the Property

Luxurious Spa Services
Indulge yourself at the full-service spa with a wide range of treatments and massages. You deserve to pamper yourself during your stay.

Multiple Dining Options
Enjoy a variety of culinary delights at the 7 restaurants available, including a buffet and 24-hour room service. Sip on drinks at the beach bar, bars, or swim-up bars for a truly relaxing experience.

Convenient Location
With a private beach and a short distance to Puerto Morelos Town Square and various attractions, Dreams Jade Resort & Spa is the perfect getaway. Book your stay now for a memorable vacation.

Facilities & Amenities

Free breakfast
Full-service spa
Boat tours nearby
Fitness facilities
Proposal/romance packages available
Parasailing nearby
Arcade/game room
No single-use plastic straws
Comprehensive recycling policy
Nightclub

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 7:00 AM to 7:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Parking height restrictions apply. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.4
Excellent285 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the clean and comfortable rooms.

Categories

Cleanliness8.0
Service9.5
Location8.5
Room Quality8.5
Amenities8.2
Value for Money8.2
Food and Beverage8.0
Overall Experience8.4

Select topics to read reviews

D
Dwayne
Verified booking
partner
Standard Room
Stayed in Oct 13, 2025

"Exceptional"

10.0

We love the staff most of all. Lourdes, Edwin, Jesus, Emiliano, Jonathan and Raul in the breakfast time are all wonderful. They just make our vacation every time. We can’t wait to go back soon.

Helpful?
C
Clairessa
Verified booking
friends
Standard Room
Stayed in Oct 12, 2025

"Excellent"

8.0

The property is just as pictured. Staff were always very professional and polite. I upgraded and was able to experience the lounge amenities but did not receive the upgrade items to my room and had to ask for them several times then I received them on the last night and was not able to enjoy them.

Helpful?
Z
Zoheb
Verified booking
Standard Room
Stayed in Oct 11, 2025

"Exceptional"

10.0

Everything was exceptional! Staff were very friendly and went above and beyond with requests or assistance. The room was in very clean and in great condition. Temp was set to a cool temperature during entire stay and helped with dealing with the heat and humidity. Pool was also very exceptional and perfect with ample space to swim and relax. The spa services were above and beyond as well. A very private and intimate setting and amazing services. 11/10!

Helpful?
M
Matthew
Verified booking
family_with_children
Standard Room
Stayed in Oct 4, 2025

"Excellent"

8.0

Property was a little older but clean. Our cleaning service was amazing! Only thing I didn’t like about the room was the fact that our balcony hot tub took over 45/1hour to fill up. I’d booked an ocean front suite and I’d honestly recommend going for the ocean view so that you can see the resort and the ocean which is a much more pleasant view in my opinion due to how small the beach is and it’s filled with seaweed. Beach was very seaweed filled. We got 3 of 7 days to use the beach for part of the day. Pool was great! Food was great for dinner but room service was very mediocre. The breakfast buffet was decent but the selection wasn’t rotated much at all except for one little line that had bacon only some mornings. Very packed and a lot of people reserve pool chairs before they get down there and leaves slim pickings if any, don’t get down there any later than 10:00 am. Overall 4 out of 5 stars. I’ve stayed ate secrets maroma, and Hyatt ziva Cancun which are both part of the same collection. We enjoyed this resort as a family but I don’t see us ever returning. If your an all inclusive person than this is a decent place to start off but I wouldn’t recommend it if you’ve been to other property’s that may have been more expensive or higher rated because it can get kind of disappointing.

Helpful?
R
Rosanna Michel
Verified booking
Standard Room
Stayed in Oct 4, 2025

"Exceptional"

10.0

I had an amazing time at Dreams Jade Resort. The main reason I chose this hotel was its location—it’s much quieter than Cancun’s Hotel Zone, which made it perfect for a relaxing getaway. During my stay, I had no complaints at all; everything was absolutely perfect! I’d like to give a special shout-out to David and Fernanda from the entertainment team, as well as Cecilia, the sweetest host at the Castaway restaurant. Juan, our waiter at Tamarind (the Mexican restaurant), was phenomenal, and Luis and Fabiola from the Asian restaurant were both professional and incredibly friendly. The food was delicious, the atmosphere was wonderful, and the daily and nightly activities made the experience even better. I definitely plan to return to Dreams Jade Resort!

Helpful?
W
William
Verified booking
partner
Standard Room
Stayed in Oct 4, 2025

"Exceptional"

10.0

The reason my wife and I keep coming back are the staff like Cecilia, Antonio, and especially our favorite staff member Armando at the Preferred Club pool. He makes you feel like you are royalty. This includes Karla at the pool. Wait staff like Omar. It's not so much the resort itself. The old lady is starting to show her wear but it's the people I mentioned that make this resort. I encourage everyone to give Jade a chance. If you do make sure you eat at least once at Mercure you won't regret it!

Helpful?
W
Wes
Verified booking
Standard Room
Stayed in Oct 2, 2025

"Excellent"

8.0

The Preferred Club was fantastic…lounge, pool and room!

Helpful?
L
Laura
Verified booking
family_with_children
Standard Room
Stayed in Oct 1, 2025

"Excellent"

8.0

Overall decent stay and food options. Went woth young kids. They didnt go to the kofs clib and not much else for kods rhat we thought was exciting. Service staff amazing. Jose waiter Entertainment David Suh Fernando Litzy Vip dilan Ernesto grill

Helpful?
R
Ronnie lee
Verified booking
partner
Standard Room
Stayed in Oct 1, 2025

"Exceptional"

10.0

our stay was excellent everything about the resort great the only i would change is more american food made available

Helpful?
M
Mylexias
Verified booking
family
Standard Room
Stayed in Oct 1, 2025

"Exceptional"

10.0

Wonderful

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