Somerset Emerald City Suzhou

I like the location. It is located next to a mall and easy access to MRT.

Not all receptionists are helpful, some do not seem to bother to answer questions. Only one lady was polite and helpful. 1 out of 4 that I meant throughout my stay.

It was good location however taxi could not arrive at front of the hotel. The room was clean. The breakfast was very nice especially Chinese food.

Some staff members have a difficulty speaking English.

A very nice, clean, well-equipped hotel. We really liked our apartment, there was nothing missing. It is in a good location, shopping mall, small shops, restaurants. The city center is a little further away, but it is not a problem with a taxi or subway. We will gladly choose this hotel again next time, it was very good.

Good hospitality. Good facilities. Good location. Good breakfast!!

It would be nice if staffs could speak English well.

The breakfast must have more vegetarian options without refined wheat and sugars. Without eggs, it's not possible to finish the breakfast. Otherwise vegetarians are forced to eat high glycemic foods.

The staff hardly speaks English. This needs to change. The staff is very very courteous and no complains. But they cannot understand English. On a business trip, one is always tight on time. The standard answer is 'Wait a minute'. Then they go looking for someone who speaks English. Till then, we have to wait, though we are on a tight schedule. Also should have an international coffee shop with sandwiches, pasta n pizzas.

Friendly and helpful staff and as we were upgraded the room was above our expectation. We enjoyed the breakfast and in the evening there are dozens of restaurants very close by. It's excellent value for money with a very modern shopping mall right beside it.

Couldn't think of any negative aspects.