SpringHill Suites Kingman Route 66

Great property and the staff are excellent.

Very roomy and comfortable, larger than usual room size

Breakfast was good. The room was cozy, clean, and comfortable.

The sliding door on the restroom was odd and didn't close well.

Just needs a bigger restroom

Excellent service and staff.

This hotel has the worst customer service ever. I called the day I was to arrive to ask if I could cancel the reservation without charge as I had gotten a call that my mother had died, and I had to turn back toward home. The guy who answered said he would check and came back on phone to say yes that would be an acceptable reason for them to cancel and not charge me. However I was charged. After about 5 attempts to reach the manager Shayna, and getting told each time that she was in a meeting and that she would call me back, I never got a callback, I called again and was given Jackie who said she was manager and when I gave her my complaint she told me she would have to check with "corp". And then when I called back a few days later, I was told she is not manager, but head of housekeeping. Repeated phone calls were made again and not one returned call from manager. I then called 800 number who said they would look into complaint and I would get call back. Not so. A week later I called and was told the hotel made their decision and there is nothing the 800 number can do for me. What is even worse is that I got charged but because I did not show up I did not get credit for my 'stay'. This info I got from the 800 number. To say the least, I will never stay at that hotel. The manager should be reprimanded for getting her staff to say she is in meetings when there is no way one could have that many meetings in the short time I tried calling. She should be sent for customer training for being so discourteous that she didn't ever call me back.

We stayed here, in room 318, on 1/13/24. The hotel was easy to find from I40, had plenty of parking, looked very new and had very good front desk staff. Our check in and out were great. Our room was clean, quiet and comfortable. There was a fridge, coffee maker and microwave. The toilet is in a separate room from the shower/tub area. It has a small sink in it. The shower room has a full sized sink area. The shampoo, bodywash and conditioner were in large bottles attached to the shower wall. The water pressure was decent, the shower a little small. The room did not have a clock and the TV is in an awkward spot if you want to watch TV from the bed. Breakfast was typical of a Springhill. There was free coffee and tea in the lobby. The hotel had be renovated about 5 years ago, according to the front desk, but looked newer than that. Overall, a good stay. We would stay here again.

Staff was awesome and very helpful. Rooms were clean. Showers had ok water pressure and breakfast was ok. Overall I would stay again.

Welcoming staff. Easy to get to. The room was well taken care of.

The staff were really professional, kind and attentive.