Candlewood Suites Louisville North by IHG

Everything was fine until my card was charged $50 dollars higher then what my booking says and can't get anyone to talk to on the phone.

being charged $50 over what my booking says and no one will take my call. The lady at the front desk had printer issues and could not print me a copy of my bill. She said she would have her supervisor send me it in my email. never got it and now over sharged.

The location and atmosphere

Nothing

Worth every penny!

Clean and very friendly staff

No breakfast and had to pay a deposit of 50 dollars that I wasn't aware of

Nothing

The King Suite we booked was suddenly unavailable when we arrived and my family of 6 had to stay in 2 single rooms. People had to sleep on the dirty floor… they discounted the rooms, and the staff was kind but the whole scene was just unfortunate. My kids wanted to visit the pool so I took them and there was no “closed” sign at the door..but my key card wouldn’t open it. so I asked at the desk and she said it was just closed. The whole stay was so disappointing.

Location.

Pool was closed our second night, which is the main reason we chose this hotel

Plenty of gym equipment and washer/dryer setup

Staff got my room incorrect a number of times and even started by giving me access to a room somebody else already was living in which was very embarrassing then giving me a room that had a queen studio instead of a king bedroom

Staff friendly, clean rooms. 15 min from downtown Louisville

Right in the middle of it all. Chuck went above and beyond to make sure everything thing worked perfectly and always had a smile and hello.