Holiday Inn Express & Suites Richfield by IHG

Clean, spacious rooms and friendly staff

My little family and I went to a wedding in Price and decided to go to richfield after since it was a shorter drive to richfield then going back home from price. We stayed at a hotel and got all situated and checked in at abt 11:15/11:20pm, which i know is late but we had to go to walmart and get some food for our littles. Tell me Why we got a noise complaint 10 minutes after arriving, Toilet paper with 💩 on it in the toilet, socks of someone else’s on the bathroom under the sink, shower was used, and our beds were not made like they should’ve been. As an Ex? Housekeeper, i for sure know what i’m talking abt when it comes to cleaning rooms, making beds, searching for items that could’ve been left behind and ect. these were ALL in plain sight. Also, let’s not mention that after the noise complaint, people next to us that complained were banging on walls, messing with things, being loud all night long, but we were the problem bc our 2yr old got too excited. I just honestly found it crazy. the room was also $180 for a room that wasn’t cleaned at all. I know people check off the Rooms and i know for a fact this room would’ve been a redo room for sure before the housekeeper left. it was a 5 hour drive, got there late, we were all exhausted and just wanted to sleep. This was the night of 23rd

Clean

Something wierd under the carpet

Breakfast was terrible. Biscuits & gravy were cold. We were there at 6am to eat biscuits & gravy, not sure I understand why at least the gravy couldn’t have been kept warm. Coffee had no caffeine, all 3 of us did not note any caffeine whatsoever & due to extreme highway noise I was nodding off behind the wheel until we pulled over & bought real coffee.

LOCATION! The sole purpose was to sleep after driving all day. The room was in extremely close proximity to the highway & was too loud to sleep. Your AC/heat unit should have an option to run the fan constantly to drown out the highway a bit. As it is, we would have been better off driving through the night & saving $186.

Staff was very friendly and to me this is gold!

Bathroom outdated

Clean

Breakfast was great! They honored my request with a ground level room too