Holiday Inn Express Hotel & Suites Uvalde by IHG

The facilities and staff were fine. The management / reservation system, not so much. We received a phone call the night before our arrival, telling (not asking) us that they overbooked the room type we had confirmed reservation for, and a different room type was assigned. We made it clear that we did not want to change. But was not offered an alternative or compensation. Be warned that they practice overbooking and would coerce you into accepting their solution without compensation.

By mistake I booked a double, they didn't want to refund anything and they didn't want to give me the key to the second room either. Once they had charged me a deposit and then made me pay for the full 2 ​​nights, to give me back half and I have received no response from hotels or Holiday Inn, I will not stay there again, I will not use hotel.com either, never they help nothing

Their continental breakfast has probably been the best as far as quality and variety. I would recommend this hotel.

We traveled to Uvalde for the eclipse. I had 15 rooms for friends and family. I spent 6 nights there and everyone else spent 5 nights. The staff was amazing! The front desk staff, the people cleaning the rooms, and the woman that took care of breakfast. All incredible! Holiday Inn corporate needs to study this location and use it as the model for all!

Tile in the bathroom was coming up and the AC didn’t work.

From the moment we checked in until we checked out, we couldn't have had a better stay and although we only had planned on staying for on e night, we made it for two. Staff was great, especially Vanessa who seemed to know a lot about the area an d told us about places we would have never known about if not for her, like Cancon which was not far away. She also told us about Broadway 380 Pizza which was the best pizza we've had in Texas. The GM, a lady named Rosalinda was also very nice. Will definitely stay here again if in the area.

Very clean. Front desk very kind…

Overall a nice hotel Only draw is i called service for loud music next door at 3am and i had no answer.

Everything was perfect, staff was friendly, hotel and room clean. Near stores and various places to eat nearby.

Laura and other female employees at counter were very helpful. Thank you