Super 8 by Wyndham San Angelo

It was dirty with roaches

The room was not as advertised and smelled musty. As I was checking the mattresses for bed bugs (which they didn’t have) a roach crawled out of the sheets. I notified staff and they not only seemed unfazed and unbothered but actually accepting of what I told them. They were quick to process the cancellation and refund although I was told it would take 7-10 days for the refund.

Nothing

Everything

Nothing

Rude staff. Room had horrible pet smell. Overall would not stay. Nor recommend.

Cant change AC temp

Not like in the pictures super abandon conditions.

Booked this location as a last minute situation, the location and pictures provided online made it seem convenient and pleasant. Checked in upon our arrival evening. Provided with a room entered room smelled like moth balls, nothing a bit of body spray can’t fix. Went to bed, loud noise on adjacent room back wall, woke up in the morning shower water was extremely low pressure and toilet water not filling as normal, small cockroaches visible in restroom. Went to check out extremely early 8am informed clerk and response was she wasn’t sure why we were provided with a room that has been out of service for 3days due to previous tenant long stay. Asked for my deposit and room pay and was told I should have informed last night when I clearly informed her we booked room late evening and arrived from out of town late with tired kids we went straight to bed and noticed all this morning as we are attempting to get ready for the day. Refused room refund only thing getting back is scheduled deposit find. It was extremely disappointing the lack of knowledge of night shift staff to provide a room not in service and in part day shift not providing refund clearing acknowledging their mishap and even giving me detail of previous tenant long overstay and moving him to different room. Disappointing Service.

Nothing .

Everything . From the electrical problems to the shower drain. Stains on the walls of who knows what. Bed sheets stained . Towels stained and dirty. Ceiling falling apart. Water pressure barely any . . Roaches in the restroom and doors didn’t lock. For both rooms that we booked

Nothing

Nasty, smelly, dirty