DoubleTree by Hilton San Antonio Northwest - La Cantera

It was gated & near a lot of food

Nothing at all it was good over all

I’m writing this so future guests can be better informed when evaluating their options. During our stay, our car window was smashed overnight in the hotel parking lot and items were stolen. We were not the only ones affected—another car in the same parking lot had parts of the vehicle stolen as well. I understand this is a broader issue in the area—not something unique to this property, the hotel does have signage stating they are not responsible. I was quite impressed on how normalized this situation seems to be. There are multiple warnings, including from the police, essentially telling you that if you leave anything in your car, you may lose it. That reflects a recurring problem in this area, not an isolated situation. I hope more affected guests share their experiences so the hotel recognizes the importance of the situation and considers making a more meaningful effort to provide a safer environment. “We are not responsible” is definitely the easy way out, and if that is the position the hotel chooses to take, future guests should at least be fully aware of the reality of the area and decide accordingly.

Super friendly staff. They saved us from a booking mistake. Highly recommend for staying near UTSA and La Cantera.