Candlewood Suites Harrisburg I-81 Hershey Area by IHG

My son and his family have not traveled overnight or more than 10 years, because he is a disabled vet. They decided you want to travel from Maine to visit us in South Carolina. I if I wanted to pay their expenses and make the arrangements. Reserved an ADA room for their family of three. The room was was dirty upon check-in. Fire alarm went off almost immediately, and of course the elevators lock. They had a chat with a local later who said the alarms will go off frequently . Anyway, he took the stairs in in his wheelchair. Before you criticize that move, imagine, in addition to no use of legs, also having PTSD. Could you sit in the so-called refuge area with the alarm screeching and strobe lights flashing , waiting to be rescued? And his family wasn't going to leave him behind, so he took the stairs in his wheelchair. Got to the lobby and complained about the dirty room, and that he did not want to be on an upper floor after the fire alarm experience. They were put in a one bed room, so one of them was not going to have a bed. Ask for a cot, they don't have them. Asked for an adjoining room, none available. Apparently no second room available either. I called customer service four times, and they reached out to the general manager who we never heard from. Finally they decided to crash as they still have a long trip the next day. Checked out, looked at the invoice, that double charged for the ADA room they never slept in. Wish I'd checked the Google reviews ahead of time, they are horrendous. Avoid this place at all cost. In fact, sleep in your car, you'll be better off. Made my fifth call to customer service this morning, I'll update if anything changes.

No breakfast

Breakfast

Good location

Long wait to check in. Loud voices in the lobby at 1:00 am.

Location

Cleanliness

Location

Dear Candlewood management and Marriott Corporate Customer Relations, I am writing to formally escalate a serious complaint regarding a recent stay at one of your properties near Hershey Park. This matter requires urgent corporate attention due to significant concerns involving health, safety, and sanitation standards. While I want to acknowledge that the front desk associate demonstrated professionalism and excellent customer service, the overall condition of the hotel reflects a critical failure in management oversight, housekeeping practices, and maintenance operations. From the moment we entered the property, it was evident that basic cleanliness standards were not being upheld. There was discarded clothing appearing to be shorts or underwear left on the floor near the elevator, which had not been addressed by staff. This alone raised immediate concerns about routine cleaning and supervision of common areas. Upon entering our room, we encountered a strong musty odor of mold. A closer inspection revealed multiple sanitation failures: • The pull-out sofa bed contained an old blanket covered in food crumbs, clearly left behind from a previous guest • The bathroom emitted a strong urine odor, and the floors appeared unclean • The table surface was sticky and had not been wiped down • There was leftover food in the refrigerator from a prior guest ( square cheese) • The closet contained dirty linens and a used pillow instead of clean, sealed bedding • Kitchen cabinets were empty, while dishes and cups remained inside the dishwasher, not properly stored When we brought these concerns to the front desk, the response further highlighted operational issues. Instead of housekeeping addressing the situation, the front desk associate personally came up to our room and  provided us with clean linens and asked what else needed to be cleaned so she (herself), could clean our room to accommodate our stay.

Staff was helpful and pleasant

Hotel has lots of signs of wear. Needs updating.

It was okay because I was actually able to sleep a little bit in the bed was comfortable

For one, need to change the area of smoking why would I want to walk into the hotel and be surrounded by people that are smoking on either side of the entrance walking through a cloud of cigarette smoke? 2, the managers, or whoever they was on night shift. First of all, I came downstairs to the lobby on 2 occasions to go to my car, and he was sitting in the lobby chairs feet on the chairs, picking his toes With dirty feet at that. 3 The windows in the rooms open and twice the guy in the room Next to me at first I was like. Why does it smell like cigarettes in here? And my son told me that when he went to the car, the guy in the room next to us, on the second level, was basically hanging out his window, smoking a cigarette the smoke was traveling. Also I know that's an ongoing thing with hotels, but it's like you guys do not thoroughly clean your rooms all the dishes in the the drawer and just so many things around the room Just look like it hasn't been wiped or cleaned in so long. Like The room looked clean , but once you touch surfaces or looked at surfaces closely it's dirty the bathtub I had to go and get cleaner and clean the bathtub. Like you guys get paid to clean like And I'm always skeptical about the bed sheets because sometimes it's like if you barely mess up the bed, they just pull the sheets back into place. The location is kind of secluded, but I mean, it depends on who's staying where but it's not really much around the hotel if you need quick access to something you have to drive about. 5 minutes or so away, which is not bad? And just overall the smell of the lobby and going into the elevators upstairs into the hallways, it's just like a funky smell. And then also I had to wipe my door down because there was just so much dirt on the door from people pushing it open and I'm just like as housekeeping You guys don't see these dirt stains on the room door when entering!!!!

I had an excellent stay at Candlewood Suites Harrisburg Hershey and was honestly very impressed from the moment I arrived. The check-in process was quick and easy, and the staff was extremely friendly, welcoming, and professional. They made me feel comfortable right away and were always helpful whenever I had a question. Customer service here is definitely top-tier. The room was very clean, spacious, and well put together. I really loved having the full kitchenette — it made the stay so much more convenient. Everything was stocked with the essentials, and the appliances were clean and in great condition. The bed was very comfortable, the room was quiet, and I was able to relax without any noise or disturbances. You can tell the hotel takes pride in keeping the rooms well maintained. The entire property felt safe, clean, and well cared for. The common areas, hallways, and outside of the building were all neat and organized. I also liked that the location is perfect — close to Hershey, restaurants, stores, and the highway, but still quiet enough to get a good night’s sleep. One thing I appreciated the most was how peaceful the atmosphere was. Sometimes hotels can feel crowded or loud, but this stay felt calm and comfortable the whole time. It really felt like a home away from home instead of just a place to sleep. Overall, I had a great experience and would absolutely stay at Candlewood Suites Harrisburg Hershey again. I highly recommend this hotel to anyone visiting the Harrisburg or Hershey area, whether it’s for a short stay or something longer. Definitely a 5-star experience for me.

The manager (Owner?) came to my room to fix my TV. Excellent service. Very friendly. I felt safe traveling alone.