Paihia Beach Resort & Spa Hotel

I liked the spa bath and couch. It was comfy

The fire alarm went off the first morning after we got there. Was a bit annoying because it ruined our sleeping/ wake up

Great stay

All good

Great location, nice pool and view.

Facility showing signs of age and a little run down. "king bed" is two single beds joined together making it impossible to sleep in the middle of the bed.

We arrived in Paihia late afternoon. When we walked into the lobby we immediately knew the hotel was not going to be as advertised. It was a motel style lobby with a rack of brochures and carpet from the 70’s. The gentleman at the desk was very nice and showed us to our rooms. We stayed over new years and were paying 550.00 Canadian per night. We were on the top floor, nice view but a room that has not been redecorated since again probably the 70’s. Old and worn rugs. A bathroom door that had severe water damage, swollen and cracked at the bottom, a fan that did not work, mold on the bathroom tiles and water temps in the shower that went from hot to cold as people flushed toilets etc. The little kitchen in the room came with a microwave that was at least twenty years old and damaged cabinets . The tv did not work. If this was a 200 dollar a night room, no problem but not 550.00 . Breakfast was not included in our stay. The pool area was well kept. It is definitely a family run operation. The food in the restaurant was good. I discussed with the manager/ owner about how disappointed I was in the room and that the hotel does not reflect a 4.3 rating. He said that it is new years and normally the rooms are 200.00 and then went on to say that most of the hotels in New Zealand are run down like his hotel which is just not true. He did say he appreciated the feedback but offered absolutely no compensation. We are now at Woodhouse mountain lodge for 300 per night. Breakfast included and it is absolutely beautiful. I would give Paihia beach resort a 2.5-3 star rating.

Stunning location, helpful staff, good quality à la carte breakfast.

Property is functional but is a bit tired and could use some maintenance. Hot tub closer to tepid than hot.