Holiday Inn Express Newport by IHG

Every thing was great

Our room was extremely comfortable @ the Newport Holiday Inn Express in Newport. We were appreciative of the helpfulness of Jayden - the front office employee.

Unfortunately, the breakfast was disappointing. The food was NOT HOT - barely warm? There were numerous choices of food to choose from - which we appreciated. The coffee options were good - with plenty of choices.

Clean room, friendly staff. Our stay was great

Friendly staff, very nice and clean, modern room. Great breakfast! Nice beds!

Did not feel safe. People can call from other rooms and a man thought it was okay to call my room and ask me if I was just using my bathroom above him, very creepy very scary and they said I would get 2 nights back on my credit card and I never received that.

My son and I stayed at the holiday inn over labor day weekend. We were in room 331. The room itself was clean, the bed was comfortable and clean. It smelled weird and musty though. The bathroom had some issues. For starters, when I walked in, I realized the door had a big chunk of out of it. It was very light weight. Then I looked at the latch on the door, and it was missing. Another thing I noticed was the toilet was dripping constantly. Not like running, but physically dripping inside the bowl. Then when I looked up, there was water damage on the celing. I called down to the front desk to have these things looked at, and when the staff member pulled the toilet cover off, there was black mold all behind the toliet. I'm thinking maybe a leak or something was happening that is causing the mold. After seeing that, I told him I didn't feel comfortable staying in the room with that much mold, he said he could get me a refund. I asked for another room, and he said they were totally booked up so I wouldn't be able to, he could only give me a refund. It was late, and we were 2 1/2 hours from home, and had plans the next day in the area, so we had no choice to go somewhere else without paying. I couldn't afford it as the refund would not be immediate. So we had to stay. I would like to get a partial refund, as they kept us in the room with visable mold that the hotel was aware of. This room had some issues, and for a Holiday Inn Express, I expected more. We have stayed at many of these locations, and I wasn't impressed by the state of our room. I didn't get a picture of the mold because I didn't want to be handling it and getting it on my skin.

I liked everything, especially when you travel with children and breakfast is included in the price and also varied, this is a big plus in your hotel business!

Front desk was great! Mis-hap with computer system charged me twice but was rectified quickly. Good location for my trip to the Aquarium and fresh seafood from Crab!, and the welcomed discovery of Pirates Plunder!!!

Great breakfast!

The location wasn’t the best.

Awesome breakfast and great staff. Would stay here again