Staybridge Suites - Philadelphia Valley Forge 422, an IHG Hotel

The only positive during our stay was the woman and man who were at the desk to help us check in and quickly and effectively work through an issue with our booking on Expedia. However, even then, nobody was at the front desk to check in when we arrived. From here it was all downhill: 1. 95% of the time there was no one to be found at the front desk. 2. The hall carpets were covered with crumbs and debris. 3. The garbage in the hallways was overflowing. 4. The chairs in our daughter's room were covered with stains. 5. The "do not disturb signs" were completely pointless because our room was not serviced once. 6. When we asked for a new key to our daughter's room, the front desk attendant gave it to us without asking for ID or even who we were. On another occasion the front desk attendant fixed my key so I could get into my room, but again, didn't even ask for my name. This was particularly alarming-- it seemed that anyone at any time could ask for a key to any room they wanted. 7. Each of our keys was nonfunctioning at least once. 8. Some of the front desk staff wouldn't even look up when you were standing there. When they were missing they could regularly be found outside smoking. 9. In the gym, the water cooler was empty and there were no cups. I stepped up on the elliptical to find a paper towel with dried blood in the cup holder. 10. Our room smelled like a bar the night after St. Patrick's Day. My brother warned me not to stay at this hotel. I should have listened.

Its was very nice and the employers

The front desk was very helpful and pleasant. The room itself was fine. It is dated and needs new carpeting paint and new furnishings. The breakfast was a good amount of food. I was pleasantly surprised that fried eggs were available.

Was for a basketball tournament . Outback Steakhouse and Starbucks in walking distance . Right next to major Highway . Quiet stay .

Not great condition. Stained carpets, bunched up carpets in hallways, holes, stains on walls. No towels at pool. Black mold in washer. No breakfast at all on 4th of July even though we were told there would be cold breakfast available. We enjoyed the patio for a 4th of July bbq for our baseball family. Keys needed to be reactivated several times.

Hotel was outdated and not the cleanest. Dirty carpets. Not smelling great. No housekeeping day to day. Had to go to the desk for everything and take care of our own dirty towels. With that said, the staff was great and really helpful.

Rooms were big, pool was a good size too

Bed was extremely uncomfortable and the pull out couch was awful

great staff but handicap room toilet overflowed, and they had no one who could fix it and had to move my 92 year old wheelchair bound mother into a regular room so any time she had to use the toilet at night we would have to go down the elevator to the public restroom and use it. the pull out bet had sharp edges and cut her leg we were told to put a towel over the edge so that won't happen.

Comfortable

Cannot close blinds, sun coming in at dawn.

The breakfast was plentiful and varied, but the early morning weekend guy didn't have everything ready when breakfast started in the morning.

The pool , we had it to ourselves, possibly because the water was very chilly, maybe not even heated. Could have been turned up a bit.