Whitsunday Terraces Hotel Airlie Beach

W

Great location for a stay in Airlie Beach. Only 100m from the supermarket and the main St where all the great eateries are. Large comfy bed and lounge furniture. Quiet during the night. Downside: no WiFi in the rooms and the kitchenette was somewhat sparse on everyday kitchen item/utensils. No fan in the bathroom is a pain.

We rang at 10:30am to ask if an earlier check in would be possible and were told that the room would be ready from 12pm. We arrived at 1:30pm after a long drive and the room was not ready. Staff were rude and told us we would just have to wait. Not really a huge issue, but didn’t start us off on the best note. The room was dirty, old and not maintained well at all. There were holes in the walls and appliances were so old they were discoloured and were lucky to work at all. The fridge light flickered constantly. We went to speak to the reception about our issues after our first night and were told we needed to find somewhere else to stay as we were not welcome at the hotel any longer. Apparently we had been playing loud music the night before (untrue). Staff were uncaring and unwilling to do anything to make our stay pleasant. We were forced to find last minute accommodation which was extremely stressful. We were also told a refund would be processed for the majority of our booking. After a week we had not been given our refund and had to fight for it. We were ignored when messaging the hotel and Wotif tried to fight on our behalf. They were also denied the refund. It wasn’t until I threatened legal action that I was given my owed refund 2 weeks later!

Firstly, I noticed that I was charged for towel replacement on a daily basis, which came as a surprise. Typically, hotels either include this service in the room rate or give guests the option to reuse towels to reduce environmental impact and avoid additional charges. It would be helpful if such charges were clearly communicated during check-in or in the room. Secondly, I was unable to access Wi-Fi during my stay. In today’s travel environment, reliable internet access is considered an essential amenity, especially for guests who need to work or stay connected. This lack of access was quite inconvenient.

Nice and clean with everything you need! The hill is abit of a killer but managble. Hotel bar was lovely great service and food. Would recommend the balconys are beautiful in the mirning sun amazing veiw and a lovely sun trap

Excellent

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The room is pretty basic and very old. Cheapest possible TV, aircon units barely work and were filthy, bathroom shower screen filthy, all in all just cheap motel quality room but the view is unreal.

Very helpfull nice outlook staff excellent a bit hard for 74 year olds to climb hill. Would come again.

Nice unit but the music noise from the pool area in the afternoon was very loud and annoying. Also they had not noticed us the bar and restaurant were closed and renovations were inplace