Hampton Inn & Suites North Charleston-University Boulevard

I spent extra money on a medical accessibility room with an accessibility tub for my elderly mother who has mobility issues. The "mobility" tub was a regular bathtub with a damaged/crooked bench seat in the back. When we arrived at the hotel the front desk staff was rude and dismissive. The first set of door key cards did not work so we had to go back to the front desk to get another set of key cards. The room was not clean and had a musty moldy smell. There were stains on the bed.The complimentary shampoo and conditioner bottles were completely empty. The AC unit control panel was damaged and the outside of dialing the front desk the room phone did not work at all. After several failed attempts to dial out from the room phone my mother called the front desk and asked for assistance( she was alone in the room at the time and does not have a cell phone). The front desk person was very rude to my mother, told her the problem must be with the number that she was dialing and then hung up on her. After returning to the room and finding my mother distraught. I checked the phones and determined that the issue was with the landline in the room. This was later confirmed by members of the hotel staff. I made 3 requests to have the shampoo and conditioner bottles filled and to have additional pillows delivered to the room. After 5 hours of waiting on the pillows and shampoo/conditioner, I went to the front desk and inquired about the whereabouts of our requested items. I was told by the front desk staff that they just recently ran out of pillows and they also couldn't give me shampoo and conditioner because the house keeping staff had left for the evening. It literally took 2 days and 5 separate requests to receive two extra pillows and some shampoo and conditioner. This was a terrible experience and the way my elderly, disabled mother was treated by the staff at this hotel was unacceptable and infuriating.

Room nice. Convenient location

Room smelled like cat urine And the breakfast didn’t have regular waffle mix.

There was no parking.

The breakfast lacked enough protein.

Clean, neat good staff. Breakfast was very good.

1 of the washing machines was not working correctly.

Decent breakfast

Our door to the room had a crack in 5he roor ehere you could see the light from the hallway shining in. Plus the advertisement I saw was said there was a restaurant on premises. Also the toilet seat was loose and needed to be tightened. M ml

There was a mishap with our room being cleaned before we got here but the GM and sweet girl at the front desk got the room situated quickly and offered us free snacks for our wait after a long day of driving. It was all handled with kindness and professionalism that are just part of why we choose to stay at this Hampton Inn every time we come visit our kid in the Navy.