Holiday Inn Express & Suites Harrisburg West

Upon checkin the counter staff Ray was very pleasant and helpful. We booked 2 rooms with a king and sofa bed. One room only had a bed and a chair. So we went to the desk to say that wasn't going to work for our party of 5. The GM came out and was quite rude saying she does to have to guarantee a sofa bed even though that's what you book and pay for online. She got very belligerent about it. After I gave her my conformation that we indeed book the rooms with the sofa bed and king bed she "found" a suite room and still made us pay the upcharge fee for that. I was not happy about that but was caught between a rock and a hard place with the other guests arriving. i wish I remembered her name but I will say that Ray was very polite and accommodating to our group for our stay. The heat went out in one of the rooms the first night and he had it fixed within an hour or two the next morning.

Front desk GM on arrival

Location was very good close to highway. The staff was exceptionally nice!

It would have been better if it were queen beds.

We had a great time!

The location and proximity to shopping.

It was clean but the bathroom area had a leak.

Front desk staff was great. Hotel is in a good location. rooms were nice.

Heating unit in the room was loud and kept us up all night. Hotel lobby is way to cold. Breakfast was had to enjoy because the room was freezing.

Great staff. They go over and above

Nothing

Good breakfast

Loud fan, uncomfortable bed