Courtyard Fort Worth West at Cityview

We arrived on Sunday afternoon of Memorial Day weekend expecting to see many people and a lot of activities happening. We had been promised a hot tub which I was looking forward to because of whiplash. The tub had been inspected and was then shut down two days before we arrived. That was disappointing, but better if it was not up to standard. There was construction throughout the lobby and the whole first floor areas. Our room was set up for two people and we had three. We needed to get another set of towels and another set of coffee makings. The staff was cooperative with our requests even though we had to make them for both nights. The wind howled through the window. The door then rattled due to the wind. Our concerns were brought to the attention of the manager as we were checking out. He listened attentively, took notes, and we felt as if he was concerned about our experience. He made us feel heard. He is addressing the issues that he has control over and we feel assured our next stay will be much better. We will stay here again!

The hotel was under construction loud and dusty I demands a refund for my stay It was a mess My check in was supposed to be at 3 I arrived at 4:30 and the room was not ready Terrible experience

The property was very convenient for us , very clean can’t say quiet due to the fact the were remodeling above us and we couldn’t sleep late. Over all an excellent stay.

The ease of checking in and out. Staff was courteous and respectful.

For me, not enough light in room. Yes there were lamps. Room and bathroom were too dim. Hard to get ready and look for items I needed with not enough light above me.

The evening front desk clerk was exceptional!

The facility was nice just needed some outdoor care in the nice back area where the TV is and the outdoor couches. Carpet in the room felt sticky. Alot of noise above the room all night

Very clean. Great location

Took me an hour to check in air conditioner did not work in room. Someone went through the bed of my truck look through toolboxes and cooler. Nothing missing as far as I can tell.

Wonderful. One of the best motels we’ve stayed in. Pool was THE BEST!

A large group of friends stayed here and met up with the entire family from our hometown. We loved getting to catch up in the courtyard with large fire pit and veranda- lots of space to accommodate us and move around easily. Hotel rooms were very comfortable.