Residence Inn Chattanooga Near Hamilton Place

The room was quite nice. Very nice staff.

Lots of sand in the pool. Rooms are supposed to be sound proof but they aren’t. Trash cans did not have trash bags

I was very disappointed. No liners in the trash cans and we brought four children. Part of the carpet had been ripped up and carpet tacking was exposed, almost immediately upon getting into the room my toe was cut open by it. I have a very active 2 year old with autism that can’t comprehend danger, who was very fussy she had to be restrained for the majority of our stay after sitting in a car for 8 hours on the drive here. We had 2 rooms as we brought a total of 6 people, our rooms were on the 4th floor. Our keys kept needing to be reassigned to the room as they would just randomly stop working, which brought frustration and anxiety on the adults and children if we were to be separated in a new place. The bathtub didn’t hold water and the bottom of it was worn and scratchy- overall uncomfortable for the children. We had no towels in one of the rooms, nor did we have blankets ready for us. For $300, 4 kids in tow it just seemed really thrown together in a very unprofessional fashion.

Hot tub temp nice & hot.

No spare toilet paper in room.

The parking was okay. I learned that parking in the back was not so bad for my walking. I liked the bed.

Did not like the breakfast and did not eat. Another issue for me was no liquid creamer. I do not use powder creamer. Finally, did not like that when breakfast was not being served, there was no access to anything. When I asked for creamer was told by the individual on the desk there was creamer in the room. I never used the coffee machine or the packets in the room. Found this odd. I have stayed at other places and coffee was available all day. I went to Walmart and purchased creamer. Simple, but inconvenient. Also, I am an individual with a disability and will not use a tub without a mat. Fear of falling. So I just placed a towel in the tub for shower purposes.

We liked that breakfast was included and our suite had a full kitchen.

Our AC went out for the last two nights and the staff just kept saying “we’ll have maintenance check it out”. Nothing was fixed and a discounted stay wasn’t offered.