Eden Andalou Aquapark & Spa

Hotel très sympa, bien équipé avec personnel aux petits soins. La nourriture aux buffets est variées et de qualités. Nous avons super bien mangé. Les cocktails sont également très bons. Piscines Aqua Park vraiment top pour les enfants. Animations chaque soir & disco kids etc. Chambre spacieuse et propre. Navette gratuite qui vous emmène au centre ville de Marrakech chaque jour depuis l’hôtel (il faut réserver très tôt le jour d’avant pour avoir le créneaux le lendemain). La plus petite piscine est chauffée ce qui est absolument nécessaire à l’entre saison (nous y étions en avril). Dommage que la grande et les piscines à l’Aqua Park ne le soient pas il faut du courage pour se baigner. Juste celle en bas des gros toboggan l’est, c’est déjà ça. Nous avons rencontré un problème de bruits la nuit (boules quies obligatoire) si vous êtes au dessus des cuisine. Apparement ailleurs pas de problème donc ne pas hésiter à demander une chambre éloignée des cuisines. Massages proposés au spa, superbe. Nous recommandons cet hôtel, nous avons passé un super séjour !

Un hôtel parfait tant par l'emplacement que par la qualité de service. Seul point négatif, l'Aqua parc n'est pas chauffé. La partie des tout petit ( pataugeoire ) non chauffé alors que la partie des 4 toboggans l'est n'est pas logique.

Overall, the trip was okay. The Check staff and the staff in the restaurant were amazing and nothing was too much for them where the hotel was lacking was the checks done prior to against moving into a room. This was headed by a manager called Mr younes. The main issues were a non-functioning leaky shower and a blocked bidet. although problems can arise during your stay which should be dealt with promptly by maintenance you should not be moving into a room with pre-existing problems. The main issue was that it took a day and a half for reception to be contacted and once contacted the problems were resolved quickly. The manager claimed that there was six lines to be able to reach reception yet most of the time on six separate occasions this line was either engaged or a non-functioning tone was emitted. This is something the hotel needs to rectify first of all make sure that all your checks include the amenities in the room so that everything is working before the guest arrives and secondly, if there is a problem reception or maintenance needs to be contactable in a timely . The manager offered various solutions like an upgrade to the room, but due to the family having already settled in, we preferred them to send maintenance to fix the amenities amenities which they did in these types of situations where a guest has been an inconvenience the hotel also needs a better resolution policy so rather than simply asking the customer to contact Marriott or the corporate office.

Nice quite location away from the busy town centre, lots of amneties on site to keep you occupied, clean rooms and good choice of food available, all staff very helpful and accomodating

Nul la réception aucun effort sur pour arranger le client tout est fais pour payer hyper Cher chaque supplément

My wife and I had an excellent 7 night stay at Eden Andalou. The hotel truly is a wonderful oasis within easy reach to both the airport and the medina. The staff really do take time to make you feel welcome and go out of their way to provide first class survey. Cleanliness was top notch, rooms spacious and couldn't wish for anything more. Addressing some concerns that I have read in other views: Food - amazing! Lots of variety and all expertly prepared. If you cannot find something at every meal to suit your palette, you really do need to up your preparedness for culinary adventure! Drinks - above expectation! Ok, so you're not going to get Guiness, but the larger is cold and refreshing. The cocktail choices have hearty measures. My wife, who is a walking vat, says the wines are tasty and managed to make her fall over more than once! Pools - very clean and excellent to just hang out Staff - all polite, friendly and helpful. Make it a mission to try and get Peaky Blinders - the night security guard - to smile. It can be done! The sun in Morocco is very different to the British sun :-) So don't forget the sunscreen!

Great staff, great facilities and great food

There are so many things to say about this resort, and virtually everyone is incredibly positive. From the moment you pull up to the security entrance, you can't fail to be impressed by how stylish the resort appears. As you drive into the resort and arrive at reception, an opulent yet stylish area, you are greeted with warmth and smiles from possibly the nicest receptionists you're likely to meet at any hotel around the world. Their appearance is smart and professional, their conduct like relatives you haven't seen for a long while and who are excited to see you. The check-in process was simple and efficient, yet every detail covered in a more than satisfactory manner. Our room was large, well appointed, and spotlessly clean. The bed was huge, firm but very comfortable. We didn't have the best view, but it was far from poor. Bedding and towels changed everday. The buffest restaurant was great in terms of choice and service. The Fez restaurant was terrible with useless staff and poor service and cold food.

The property was great , just alittle tide in some areas, hallways ect. Staff were all amazing ,food was good.i wouldnt say its a 5 star, i would say more like a 3 stars good value though.

Frábær þjónusta, frábær matur. Ljúft og kurteist starfsfólk og allt til alls til að njóta dvalarinnar.