Residence Inn by Marriott Dallas Plano The Colony

Wonderful suites.

The hotel is nice. The only problem is the beds were bad. We cut our stay short by a day because it was killing our backs if we stayed any longer we’d have to see a chiropractor.

We had cockroaches, took photos, told front desk about it, and got no response. See another cockroach the next day, this time I pick it up. Call desk again, just get a sorry. Wife goes down to front desk who is talking to the manager on the phone and puts the living cockroach on the front desk for further proof. So on our depart day we had to recheck all our luggage, pack & play, everything, for bugs, least we bring it to the next hotel and/or home. They say they can't help because I booked the 3-night stay on a 3rd Party...Hotels.com, really?!? Gave my wife the hotel manager's number and sent up a vacuum. **The amount of our TIME WASTED on our vacation to my brother's wedding was ridiculous.** Additionally, Fridge didn't work upon check-in which was a minor hassle, but with a toddler and pre-k kid, we had to adjust our schedule, milk etc. Also the light in the bathroom was flickering immediately and needed to be replaced, again minor hassle, but we had to deal with it with the kids sleep schedules at night and morning until it could be replaced. Couldn't get replaced until maintenance started his morning shift. The Breakfast Crew Service and food offerings and coffee/drinks were fantastic.

The rooms are big and were clean. The breakfast was ok, had better had worse. The pool was disgusting. Literally had dead rabbits in the skimmers. The desk was told about it and nothing was done. Saw the same dead rabbit floating in the pool the next morning. The area though is good. Lots of restaurants and shopping and 2 minutes from Top Golf. It definitely wasn't the worst I've stayed in but I'd probably choose a different hotel next time.

Super clean and beautiful

Clean, easy to attend the wedding at vila , front desk is very friendly

The housekeeping was so kind and they did clean the room, but hair was found in the refrigerator and it was rust stains all in the shower and dirty stains on the shower floor. It smell old and musty in the world. The beds were comfortable, but the air conditioning stopped working at 3 AM the last night we stayed. The hot breakfast was a 5/10. I probably would stay at a different hotel coming again. The front desk lady who had an accent is very rude.

I left my water bottle at the front when I checked in and when I was on my way down, the front desk agent was on her way up in a hurry to give it to me. That was sweet of her! All the staff were friendly. Breakfast was delicious.