Xtabi Resort

The staff were welcoming and accommodating. The manager upgraded my room to beach view for free. I appreciated the tranquility of my stay at Xtabi resort. Will return again!

Loved everything food and property was amazing

They welcome you with open arms and treat you like royalty the entire time

Property is old and needs alot of work the staff is very rude and not very willing to help.I would never stay here again or recommend any one to stay here

Super!

On Wednesday November 20, 2024, my wife and I checked into to the Xtiba hotel in Negril, Jamaica. On Thursday November 21, 2024, between the hours of 10pm and 11pm....my wife and heard heard the knob to our door rattling and we remained quiet since we didn't expect anyone. Shortly after the rattling I heard a click, identical to the one the lock makes when it is opened with the manual key follow by a push and shakes for a few minutes. The deadbolt was engaged and this prevented the intruder(s) from entering. Eventually, there was no more noise coming from the door and we remained silent for the entire time. I was unable to sleep after this and at approximately 1 am on Friday November 22, 2024, I went to use the restroom and observed that the door was unlocked and only secured by the deadbolt. I reengaged the door knob lock as it was in perfectly working order. On Friday November 22, 2024, at approximately 8:20am, I spoke with the assistant manager(Donna Gibbon) of the Xtabi Hotel and told her what happened. I asked her who has keys to the room and she ignored the question and requested that she refund me then stated she did not get paid yet for the transaction so she can't refund me. She refunded me only a $20 cash deposit that was taken at check-in. I vacated Xtiba on November 22, 2024, immediately at the end of the conversation. It must be noted that: The reservation was made via Jetblue Vacations from November 20-25 November 2024. At check in, I was charged additional for air conditioning. The room have no telephone and no numbers were given for emergency contact. It appears that a key might have been used to opened the door without permission and at no point I lost the one key that was provided to me. On November 22, 2024, at 8:11pm I received a phone call from Xtiba and they are saying the manager on the night shift inadvertently opened my door because he was trying to access the incorrect balcony, and can't explain why he didn't call me, knock and announces himself not leave a note or tell anyone who works at hotel. Neither Xtabi nor JetBlue Vacations hold them self accountable for any of these actions. Be your own judge.

Beautiful grounds, staff is amazing. Prioritize swimming around the cliffs/caves. Stunning, best swim of my life. Delicious food and coffee and some of the freshest fruit I've ever had. Also the shower in our room was awesome and spacious and felt soooo luxurious. Thank you to gardener Mike and Ricky our driver for making our stay extra awesome. Also big shout out to George the bartender and Callaloo the kitty cat! Our room had a tiny missing pane of glass in one of the windows but it was no big deal as the weather was gorgeous and there were basically no mosquitos. If you're snooty and uptight this might not be the place for you. But to me, it felt like coming home. Eat at the Xtabi bar, eat at the Rockhouse, eat at Three Dives, eat at Rasta Ade down on 7 mile beach. There's also a really bangin smoothie stand in one of the nearby malls.

Breathtaking property, wonderful staff, excellent accommodations. We can’t wait to return!

Wonderful stay

Great restaurant and property