Unico Serrone Palace

E un hotel che non dimostra le sue 4 stelle, specie nelle stanze e nei bagli, abbiamo voluto scegliere una camera doppia superior, aspettandoci ovviamente di una superior di un 4 stelle, invece ci è stato detto che sono tutte uguali, cambia che è un po più larga la stanza.... figuriamoci le altre allora... il bagno deludente... faceva freddo, la doccia usurata e in parte rotta, una doccetta di quelle misere misere, senza portasapone e niente... i termo arredi (2) entranbi non funzionanti... acqua calda che nella sera usciva piano piano, la mattina evidentemente quando tutti si lavavano usciva a goccie.. a terra un parquet in laminato peggiore di quello che vendono i cinesi... sembrava essrci una pulizia discreta... ma insomma... nienete a che vedere con un 4 stelle.. la sala colazione e la colazione erano discrete..

Grande servizio, cortesia e rispetto per il cliente. Ottimo rapporto qualità prezzo, ottimo il ristorante e il comfort in generale. Gentilezza e piena disponibilità ai bisogni del cliente anche oltre l'interesse dell'albergo. Ampiamente consigliato

a four star vacation, which you would pay twice the price if it were located near some waterfront I guess . very gentle and helpful staff, as usual in Puglia their English is poor but they`ll do their best. some people in the staff do speak French or German . nice , clean and rather large rooms, I thought the shower was a little tight and would expect a good bathtub instead in this category. great pool, good continental breakfast with cappucino on the house. we used the restaurant for evening dinner twice, and you get plenty of good food, a four course menu for 18,served on a nice terrace. finding the place can be tricky at the start, it`s south of downtown, on a small road going to the SP 234 to Castelmonte ( 10 minutes by car from the hotel ) . from Trani or from the A14 exit, drive around the center of town heading for the zona artisanale on strada stradale 98. good luck !

The room did not have the advertised number of beds. Even when I complained, the new room still did not have the master and two smaller beds. Restaurant was not open Saturday night, but for E12, we had wonderful antipasti and vino rosso della casa. It was nice of them to make arrangements for us, but no restaurants were available before 8:30. The staff was accomodating, but when I asked to take a biscotti for the trip home for the children, I was not allowed. I think most of the problems were because of my English and little Italian. I'm glad I had the Hotels.com site still loaded into the iPad so I could show the desk clerk my reservation and get a better room. Wifi does not reach into the room. 20m from the common area. It only seems to work near the front desk. I am thinking that the hotel would be absolutely wonderful in the high summer season with the two restaurants and lots of tenants. But in the off season of winter/early spring, the pool was not operational, and the hotel seemed to still be getting ready for the coming season, they weren't ready for us.