Comfort Suites Kilgore

Overall everything

I liked that it had a mini fridge for me to freeze my cooler packs for my lunch box. The bed was also actually really comfortable and I slept well.

The fridge made a loud clicking noise that didn't stop the whole time I was there. The shower curtain wouldn't stay closed so it just made a mess in the bathroom with water. The shampoo and conditioner is really awful, but I am ultimately glad it was offered, because I didn't bring any with me.

Breakfast was very enjoyable. Good selection and good quality; staff was very helpful. I appreciated all the beds in the room, traveling with three young children.

The Wi-Fi was somewhat weak and not terribly reliable. Otherwise, the writing would be 10 stars across the board.

It was very good and even better because the lady went the extra mile by giving me additional help by getting me ice for my drink, and fixing my waffles, and bringing them to me!

Perfect!

The lady running the breakfast was fantastic. We were excited to see her every morning. She would personally make everyone their waffles, ask how many they wanted and hand deliver them. She would ask everyone if they wanted more before she closed up at 9AM. She told us she prepares breakfast 7 days per week. Fantastic employee. Everyone at front desk was super nice. We'd come in and they'd say, "Welcome back!"

Only ice machine is on First Floor. Location signage was lacking. Nothing on the main street identifying where to turn in. We passed it both directions. Pay a business to let you put up a sign on the main street. You had an elongated toilet with standard toilet seat - mounted two inches too low. And yet the sink top was two inches too high. We laughed every time we went. Room 204 - 5 night stay

Everything was great! Love the renovations, gave it a new feel. And liked the breakfast.

Well, the TV in our room when you first turn it on the volume started on full blast every time. I guess just needs adjustment. I forgot to mention it to the lady at checkout.

The area was nice and the reviews were seemed great

I booked and payed for this room a month prior to our planned stay. We arrived Christmas Day 2025 around 5 pm to learn that we had to have a credit card to check in. The only “credit card” I had available was a chime credit card, which was not acceptable. I asked if my debit was okay, or if I could just pay a deposit, or anything. The receptionist was not polite about the situation, and we were unable to check in. My three 4 year old daughters, my wife, and myself had to find another room in a town 8 hours away from home on Christmas Day that we knew nothing about. And we did. It’s been 5 days and we have still not received our refund for our room as well. Absolutely poor and disappointing business in my opinion. There is a really nice Super 8 next to a Murphys gas station not too far from this location.

This people that work here are so very kind and helpful. I've never experienced such kindness . I definitely recommend!!

I dont really have an answer everthing from the room to the customer service and breakfast was on point