Hampton Inn & Suites Crawfordsville

My bad marks are because the hotel charged me $161 when the cancelled my reservation as a "no show." The reason was because when I booked the hotel, the Expedia website autofilled the previous room night I booked, and I didn't catch that the reservation was the very same night as the previous reservation date.

Hot tub. Pool. Breakfast. Facility personnel. All were awesome to deal with.

Very clean, staff was very friendly, bed was comfortable except the pillows were way too soft for my liking, but overall was excellent stay.

Lady on front desk was very rude and unprofessional….. like she doesn’t want to be there but someone put her there

Check in was smooth the girl at the desk was polite,efficient and so very helpful. The pool and hot tub were clean and felt amazing! The room was impressively clean like whoever cleaned this room went the extra mile. When ib walked into this hotel i immediately noticed a "clean" smell. Not a cleaning product smell, not airfreshener smell but clean like fresh outside air after a rain clean. The bed is one of the most comfortable I've ever slept on it was amazing i didn't want to get up. The breakfast was sufficient the breakfast area was clean. My only complaint to this entire stay was there was no bacon or sausage for breakfast. If you wanted protien you had to eat the premade omlette (not very good in my opinion) it the sausage gravy for the biscuts (all mixed together) like i said this is my only complaint. I found something to eat for breakfast they're was waffles and muffins as well as cold cereal and oatmeal. The variety was just smaller than i like. EVERYTHING ELSE WAS AMAZING. I would Definitely stay here again.

We were given a room with excrement still on rim of toilet seat. We just went back to the desk, guy laughed, but did say he was sorry & gave us another room. We were pleasant, and sometimes things happen. Next morning, went to breakfast. There was a little boy trying to get milk for his cereal, but dispenser was empty. I knocked on kitchen door, requested more milk. Couple minutes later a woman comes out carrying two gallons of milk. She starts filling dispenser, and I notice that it expired 6 days ago. I spoke up thinking she might have missed the date. She continued to use it until empty, then filled the rest with milk that expires today. I asked her to fill my cup from that gallon. She wasn’t happy about it, but she did. I waited for 15 min thinking she would empty the milk, and put fresh in. A man came to fill cups of milk for his two children so I told him it was expired. We both were upset as children were obviously using the milk. He said “it is surprising for a chain hotel.” I went to let the manager know, and instead of “I am so sorry, thank you.” I was met with rudeness and excuses. First manager tried to blame it on a “girl that is mentally handicapped , and said “she just went home.” I said, well the woman I am talking about is still here. Let me add, I do not think this woman was mentally handicapped, but if she is, I fully support giving jobs, but the response should still have been “thank you for letting me know. I will speak to her.” She went on to give other excuses like they are allowed to use past the expiration date,it’s 6 days outdated??!! If you chose to do that at home, but not for public consumption. This manager needs to go back to “management” classes. I didn’t give her a hard time until she kept making excuses. A simple , thank you for letting me know, I am sorry, and will take care of it…is all that was needed.

Very modern pretty room, wonderful breakfast!

Unable to hook up to internet

Breakfast was good. Coffee at breakfast was sometimes good and other times very weak. A traveling baseball team was also visiting and we had issues with noise in the room above us two nights in a row. We had to call the front desk 4 total times including at 12:15 am on night two… The room above us was constantly in movement to the extent of making our ceiling and light fixtures to shake. We brought a box fan and had earplugs and still the noise and vibration was too much. There is no bench to lift weights in fitness room, just an assortment of hand weights. Also, lock in fitness room needs adjustment, seemed to almost lock us in.