Holiday Inn Express Hotel & Suites St. Charles by IHG

I spent a lot of time on hold

Okay, let me start by saying this was the worst hotel room I have ever been in. The room was right off the lobby, which was also where breakfast was served. There must have been some kind of youth sport event, as all the young men and I would imagine chaperones gathered in the lobby common area. I was told that quiet time was at 9pm, almost midnight and the noise, I could hear complete conversations, laughter and chairs being moved around, there were no carpets so it was so loud. Why, why and how could the host not hear the noise, pretty sad with the amount we paid for the room to not be able to get and quiet, we needed to get up and leave by 7am, oh, and breakfast wasn’t going to be served until 7am, so much for that! Never again!

This place is falling apart. It’s honestly shocking for a Holiday Inn Express. First they tried to charge for for a different traveler even though they had my ID — it was for several THOUSAND dollars. Then the room’s bathroom was a mess and the pool was not in good condition. The front staff was polite but did overall this was the worst experience I’ve had from my favorite hotel brand.

Clean, up to date, well maintained

Nothing

Our room seemed clean as we entered, however upon further inspection, there was a beer can left in the window sill, the ice bucket had dirty tissues in it and the sofa bed had hair and crumbs all over it. The pool seemed dirty, however it may have been just the lighting or something else. Other than that, the service was good and everything else went well.

it was close to everything we wanted to do with our kids

nothing

Room was beautiful and very clean. Halls were noisy with other guest. Breakfast was made fresh. We will return.